Video Customer Support Manager

Motorola Solutions

. Manage customer contracts and relationships for Mobile Video, Vehicle Intelligence, and related video solutions .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer contract management, service delivery compliance, and relationship building within Mobile Video and Vehicle Intelligence sectors. Proficient in utilizing contract management tools and maintaining operational documentation to ensure service excellence and customer satisfaction.

Highest-signal resume keywords

Customer Contract ManagementLifecycle Sustainment Account ManagementOracle / SCDR / Q2SC ToolsService Level Agreement ComplianceSales Skills in Service Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementContract ManagementService Agreement ManagementTechnical Implementation MonitoringOperational Documentation MaintenanceForecasting and Cost/Revenue AnalysisService Contract Renewal ManagementProblem ResolutionProposal CreationCustomer Presentation Skills

Soft Skills

Strong Oral CommunicationStrong Written CommunicationRelationship BuildingCollaborative Strategy Formation

Tools & Technologies

Google SuiteMicrosoft Business SoftwareCMSONetwork Operations Center Offerings

Industry Keywords

Mobile VideoVehicle IntelligenceService DeliveryData Security RequirementsCustomer Support

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage customer contracts and relationships for Mobile Video, Vehicle Intelligence, and related video solutions
Ensure contractual obligations, service delivery, and Service Level Agreement compliance
Direct resources to resolve complex customer issues and reduce time to resolution
Serve as the customer point of contact for contract management
Manage service agreements, field resource deployment, case management, and escalation processes
Maintain service scope and customer obligations under contracts
Build trusted service delivery relationships and advise customers
Ensure best practices and consistent service levels within customer environments
Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and execution plans
Monitor complex service matters, technical implementations, product quality issues, and related activities
Report technical performance and review open service requests
Coordinate account teams and technical resources to meet scope, deliverables, and outcomes
Maintain operational documents, including Customer Support Plans and Service Provider Statements of Work
Manage service contract renewals, including inventory, SOW, CSP, and third-party vendor pricing updates
Coordinate transition from project implementation to warranty support and service delivery with the Motorola Program Manager
Remain current on legal and regulatory data security requirements
Identify up-sell and cross-sell opportunities

Requirements

What you’ll need

High School diploma, Associates, or Bachelor's degree in Business, Communication, Management, Technology, or 5+ years of Customer Service Management experience required
5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management, including Mobile Video, Vehicle Intelligence, or other video solutions
Understanding of Motorola Solutions products and services
Understanding of Oracle / SCDR / Q2SC tools for contract management
Strong working knowledge of CMSO and Network Operations Center offerings and procedures
Strong oral and written communication skills
Familiarization with forecasting and cost/revenue/margin business acumen
Ability to achieve contract renewal and services growth goals
Sales skills in establishing customer relationships, making presentations, and closing service support sales opportunities
Ability to learn service products, create creative proposals, make customer presentations, and form collaborative strategies
Knowledge and experience utilizing Google Suite tools and Microsoft business software required
Must be capable of obtaining a background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely required; employer work permit sponsorship unavailable
Travel requirement of 25–50%

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
25–50% travel coverage/role travel provision