Video Customer Support Manager

Motorola Solutions

. Manage customer contracts and relationships for video solutions, including Mobile Video and Vehicle Intelligence .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer contract management and relationship building within video solutions, ensuring compliance with service delivery and contractual obligations. Proficient in coordinating technical changes and managing service agreements to drive customer satisfaction and business growth.

Highest-signal resume keywords

Customer Account ManagementContract ManagementService Level Agreement ComplianceSales SkillsTechnical Implementation Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lifecycle Sustainment Account ManagementMobile Video SolutionsVehicle IntelligenceForecastingCost/Revenue/Margin Business Acumen

Soft Skills

Strong Oral CommunicationStrong Written Communication

Tools & Technologies

Motorola Solutions ProductsOracleSCDRQ2SCGoogle SuiteMicrosoft Business Software

Industry Keywords

Service DeliveryCustomer SupportService Contract RenewalsOperational DocumentsTechnical Performance Monitoring

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage customer contracts and relationships for video solutions, including Mobile Video and Vehicle Intelligence
Ensure contractual obligations, service delivery, and Service Level Agreement compliance
Direct resources to resolve complex customer issues and reduce time to resolution
Serve as the single point of contact for contract management
Manage service agreements, field resource deployment, case management, and escalation processes
Maintain service scope and ensure customers understand their service-delivery obligations
Build trusted service-delivery relationships and advise customers
Ensure best practices and consistent service levels; drive corrective actions to closure
Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and execution plans
Monitor complex service matters, technical implementations, product quality issues, and related activities
Report technical performance and review open service requests
Coordinate account teams and technical resources to meet scope, deliverables, and outcomes
Maintain operational documents including Customer Support Plans and Service Provider Statements of Work
Manage service contract renewals, inventory updates, SOW updates, CSP updates, and third-party vendor pricing changes
Coordinate transition from project implementation to warranty support and service delivery
Remain current with legal and regulatory data-security requirements
Collaborate with Sales, Product, Engineering, Deployment, Customer Success, customer service, onsite service, and support teams
Identify upsell and cross-sell opportunities

Requirements

What you’ll need

5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management, including Mobile Video, Vehicle Intelligence, or other video solutions
Understanding of Motorola Solutions products and services
Understanding of Oracle / SCDR / Q2SC tools for contract management
Strong working knowledge of CMSO and Network Operations Center offerings and procedures
Strong oral and written communication skills
Familiarity with forecasting and cost/revenue/margin business acumen
Ability to achieve contract renewal and services growth goals
Sales skills in establishing customer relationships, making presentations, and closing service support sales opportunities
Ability to learn service products, develop creative proposals, make customer presentations, and form collaborative strategies
Knowledge and experience utilizing Google Suite tools and Microsoft business software
High School diploma, Associate's, or Bachelor's degree in Business, Communication, Management, Technology, or 5+ years of Customer Service Management experience required
Must be able to obtain a background clearance as required by government customers
Legal authorization to work indefinitely in the U.S.; employer work permit sponsorship is unavailable

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
25-50% travel opportunity