Video Systems Manager

Motorola Solutions

. Manage customer contracts and relationships for video solutions, including Vehicle Intelligence product lines .

Posted 9/17/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer contracts and relationships for video solutions, with a strong focus on lifecycle management, service delivery, and compliance with service-level agreements. Proven ability to collaborate across teams and drive corrective actions to enhance service quality and customer satisfaction.

Highest-signal resume keywords

Lifecycle Sustainment Account ManagementCustomer Support ManagementContract ManagementSales SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementLifecycle SustainmentService-Level Agreement ComplianceProblem ManagementVideo Solutions ExpertiseCustomer Account ManagementForecastingCost/Revenue/Margin AcumenService Support ContractsTechnical Implementation

Soft Skills

Goal-OrientedSelf-StarterCollaborative Strategy FormationRelationship BuildingPresentation Skills

Tools & Technologies

Google SuiteMicrosoft Business SoftwareCMSONetwork Operations Center

Certifications & Qualifications

Background Clearance

Industry Keywords

Video SolutionsVehicle IntelligenceMotorola SolutionsServicer Statement of WorkCustomer Support Plans

About the role

Key responsibilities & impact

Manage customer contracts and relationships for video solutions, including Vehicle Intelligence product lines
Ensure contractual obligations and service-level agreements are met
Provide expertise in video solutions and direct resources to resolve complex customer issues
Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams
Oversee Servicer Statements of Work and ensure service delivery and SLA compliance
Serve as primary contact for lifecycle management of video and complementary Motorola ecosystem technologies
Establish recurring governance meetings for mid-term and long-term planning
Execute service agreements, deploy field resources, reduce time to resolution, manage cases, and handle escalations
Maintain service scope according to contracts and clarify customer obligations
Build trusted service delivery advisor relationships with customers
Ensure best practices and consistent service levels; drive corrective actions to closure
Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and execution plans
Monitor complex service matters, technical implementations, product quality issues, and related activities
Report technical performance and review open service requests
Coordinate account teams and technical resources to meet scope, deliverables, and outcomes
Support end-to-end video solution deployment and quality processes
Identify up-sell and cross-sell opportunities
Maintain Customer Support Plans, Servicer Statements of Work, and other operational documents
Address root causes of repetitive incidents through problem management
Support contract renewals, including inventory, SOW, CSP, and third-party vendor pricing updates
Coordinate transition from project implementation to warranty support and service delivery with the Motorola Program Manager
Remain current on legal and regulatory data-security requirements

Requirements

What you’ll need

High School diploma, or Associates, or Bachelor's degree in Business, Communications, General Studies, IT, Management, Public Safety, or Technology required
Must have 3+ years of Management or Leadership experience
Must be able to obtain a background clearance as required by government customers
5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management including Mobile Video, Vehicle Intelligence, or other video solutions
Understanding of Motorola Solutions products and services
Understanding of Servicer Statement of Work for contract management
Strong working knowledge of CMSO and Network Operations Center offerings and procedures
Strong oral and written communication skills
Familiarity with forecasting and cost/revenue/margin business acumen
Ability to achieve contract renewal and services growth goals
Goal-oriented self-starter able to market and manage service support contracts
Sales skills in establishing customer relationships, making presentations, and closing service support sales opportunities
Capable of learning service products, making customer presentations, and forming collaborative strategies with Motorola sales and support professionals and teams
Knowledge and experience using Google Suite tools and Microsoft business software
Willingness and ability to travel 25-50%
Must be able to work remotely from Arizona

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
25-50% travel opportunity