Video Systems Manager

Motorola Solutions

. Manage customer contracts and relationships for video solutions, including Vehicle Intelligence product lines .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management and lifecycle sustainment, with a strong focus on video solutions and contract management. Proven ability to build relationships, drive service delivery excellence, and achieve growth goals in a collaborative environment.

Highest-signal resume keywords

Lifecycle Sustainment Account ManagementCustomer Support ManagementContract ManagementSales SkillsManagement Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Video SolutionsContractual ObligationsServicer Statement of WorkForecastingCost/Revenue/Margin AcumenTechnical Performance ReportingProblem ManagementService DeliverySLA ComplianceCustomer Relationship Management

Soft Skills

Strong Oral CommunicationStrong Written CommunicationGoal-OrientedSelf-StarterCollaborative Strategy Development

Tools & Technologies

Google SuiteMicrosoft Business SoftwareCMSONetwork Operations Center

Certifications & Qualifications

Background Clearance

Industry Keywords

Vehicle IntelligenceMotorola SolutionsVideo SolutionsCustomer Support PlansService AgreementsField ResourcesTechnical ImplementationsService Delivery RelationshipsGovernance MeetingsEscalation Management

About the role

Key responsibilities & impact

Manage customer contracts and relationships for video solutions, including Vehicle Intelligence product lines
Ensure contractual obligations are met and provide expertise in video solutions
Direct resources to solve complex customer issues
Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams
Oversee Servicer Statements of Work with Onsite Servicers and ensure service delivery and SLA compliance
Serve as the primary point of contact for lifecycle management of video and complementary Motorola ecosystem technologies
Establish recurring governance meetings for mid-term and long-term planning
Execute service agreements, deploy field resources, reduce time to resolution, manage cases, and handle escalations
Manage services scope under contracts and clarify customer obligations for service deliverables
Build trusted service delivery relationships with customers
Ensure best practices and consistent service levels, driving corrective actions to closure
Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and execution plans
Maintain awareness of complex service matters, technical implementations, product quality issues, and related activities
Report on technical performance and review service requests
Coordinate account teams and technical resources to meet scope, deliverables, and outcomes
Support video solution deployment methodologies and quality processes
Identify up-sell and cross-sell opportunities
Maintain Customer Support Plans, Servicer Statements of Work, and other operational documents
Address root causes of repetitive incidents through problem management
Support contract renewals, including inventory, SOW, CSP, and third-party vendor pricing updates
Coordinate transition from project implementation to warranty support and service delivery
Stay current with legal and regulatory requirements concerning data security best practices

Requirements

What you’ll need

5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management including Mobile Video, Vehicle Intelligence, or other video solutions
Understanding of Motorola Solutions products and services
Understanding of Servicer Statement of Work for contract management
Strong working knowledge of CMSO and Network Operations Center offerings and procedures
Strong oral and written communication skills
Familiarization with forecasting and cost/revenue/margin business acumen
Ability to achieve contract renewal and services growth goals
Goal-oriented self-starter
Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities
Must be capable of learning service products, making customer presentations, and forming collaborative strategies with Motorola sales and support teams
Knowledge and experience utilizing Google Suite tools and Microsoft business software
High School diploma, Associates, or Bachelor's degree in Business, Communications, General Studies, IT, Management, Public Safety, or Technology required
Must have 3+ years of Management or Leadership experience
Must be able to obtain a background clearance as required by government customers
Travel 25-50%

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Travel Requirements: 25-50%
Relocation Provided: None
Referral Payment Plan: Yes