Customer Support Agent

Motus

. Serve as the first point of contact for Everlance B2C product customers .

Posted 11/10/2026full-timeRemote • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with a strong focus on communication and issue resolution across multiple channels. Proficient in managing customer expectations and utilizing support platforms to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceStrong English Communication SkillsTech-SavvyExperience With ZendeskKnowledge Of Taxation Lifecycle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportIssue ResolutionCase ManagementDocumentation ProcessingMulti-Channel Support

Soft Skills

ReliabilityConsistencyAdaptabilityProblem-Solving

Tools & Technologies

ZendeskSalesforce

Industry Keywords

B2C ProductSaaS ExperienceCustomer SatisfactionPayment ProcessingCompliance

About the role

Key responsibilities & impact

Serve as the first point of contact for Everlance B2C product customers
Resolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat within established service levels
Provide positive, customer-centric question and issue resolution
Manage customer expectations and experience to achieve high customer satisfaction
Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the proper channels
Review and process customer forms and documentation
Serve as Subject Matter Expert on designated Everlance products, support tasks, and processes
Liaise with team management for escalations and proactive, timely resolution of end-user issues

Requirements

What you’ll need

1 year or more of customer service or support experience (tech or SaaS experience preferred)
Strong English communication skills, both written and verbal
Tech-savvy with the ability to learn new systems quickly
Comfortable working in a fast-paced environment and handling multiple tasks
Proven ability to assist customers across multiple channels, including phone, email, and live chat
Reliability, consistency and a commitment to the work, including adhering to regular business hours and working to close out daily goals
Ability to communicate and escalate challenges and blockers as needed and work to resolve issues quickly
Knowledge of the taxation lifecycle, including reimbursements, deductions, compliance, and payment processing, is a plus
Experience with support platforms such as Zendesk or Salesforce preferred
Ability to work after hours and on weekends as needed
Must work Wednesday through Sunday, 8am ET–5pm ET or 9am–6pm ET

Benefits

Comp & perks

Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
Open Paid Time Off for pre-scheduled vacation and personal time off
Up to 40 hours of Sick Time Off available annually for unexpected absences
Flexible Spending Accounts & Health Savings Accounts
Motus-Fidelity 401K Plan with company match
Company-paid Short/Long-term Disability & Basic Life Insurance Plans
Family Planning and Parenting Support Benefits through Maven
Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
$1000 Home Office Reimbursement Program
$2000 Internal Referral Program
WorkAnywhere Reimbursement of Internet and Cellular Costs
16 weeks maternity and adoption leave
12 weeks paternity leave
Dynamic learning sessions, strategic training, and Employee Resource Groups