Motus

Customer Support

• Serve as the first point of contact for Everlance B2C product customers
• Resolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat within established service levels
• Provide positive, customer-centric question and issue resolution
• Manage customer expectations and experience to achieve high customer satisfaction
• Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the proper channels
• Review and process customer forms and documentation
• Serve as Subject Matter Expert on designated Everlance products, support tasks, and processes
• Liaise with team management for escalations and proactive, timely resolution of end-user issues

Explore Customer Support Agent at Motus. Review requirements and application details.

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Customer Support Agent