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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail while managing multiple tasks and competing priorities. Proficient in using IT systems to support operational processes and ensure compliance with policies and procedures.
Highest-signal resume keywords
Operational SupportAttention To DetailVerbal And Written CommunicationProblem-Solving SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Information ManagementWorkflow MonitoringData EntryRecord MaintenanceCompliance Adherence
Soft Skills
Organizational SkillsTeam CollaborationAdaptabilityRelationship BuildingProactive Approach
Tools & Technologies
Internal SystemsOnline PlatformsShared Inboxes
Certifications & Qualifications
DBS CheckFinancial Background Check
Industry Keywords
Administrative SupportProfessional ServicesLegal EnvironmentCustomer Experience
About the role
Key responsibilities & impact- Provide accurate and timely operational and administrative support to teams across the business
- Record, update and maintain information across internal systems
- Process information received by email, post or internal systems
- Monitor workflows, queues and tasks to meet service levels and team targets
- Liaise with internal teams to obtain information, resolve queries and progress work
- Respond to internal and external queries professionally and promptly
- Manage shared inboxes and allocate or respond to requests
- Maintain operational documentation and records
- Identify and escalate issues, delays and potential risks
- Use internal systems and online platforms to input, retrieve and update information
- Support implementation and maintenance of company processes, procedures and controls
- Ensure compliance with ONP policies, procedures and regulatory requirements
- Contribute to continuous improvement and customer-experience initiatives
- Collaborate across the business and provide support during periods of increased demand
- Complete ad-hoc administrative and operational duties
Requirements
What you’ll need- Highly organised, structured and able to manage multiple tasks and competing priorities
- Excellent attention to detail and commitment to producing accurate work
- Confident and effective verbal and written communication
- Ability to build positive working relationships with colleagues at all levels
- Comfortable working to deadlines and agreed service levels
- Strong problem-solving skills and proactive approach to resolving issues
- Confident using IT systems and able to learn new systems and processes quickly
- Ownership of commitments and consistent delivery
- Adaptable and able to work effectively in a fast-paced and changing environment
- Desire for continuous improvement and process efficiency
- Positive team player willing to support colleagues
- Previous experience in an administrative, legal or professional services environment is advantageous but not essential
- Full-time availability Monday-Friday, 8:30am-5:00pm
- Successful completion of DBS and financial background checks
Benefits
Comp & perks- 27 days holiday + your birthday off!
- Health Cash Plan
- Buy/Sell 5 days annual leave per annum
- Build up more annual leave after 1 years service
- Hybrid working
- Free conveyancing legal fees
- Moving home days off
- Volunteering days
- Retailer discounts and frequent socials
- Refer a friend bonuses
- Great coffee, fruit and biscuits in the offices
- Full training and ongoing support