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Tech Stack
Tools & technologiesBigQueryCloudERPSOAP
About the role
Key responsibilities & impact- Architect, build, and own the Salesforce platform supporting sales and revenue operations across Mozilla's enterprise product lines.
- Build Salesforce Sales Cloud from scratch, work with the implementation partner through go-live, and own the platform afterward.
- Establish scalable architecture covering data models, business-unit structure, security, integrations, and release management.
- Build internal knowledge for independent platform operation and deliver a production-ready Sales Cloud foundation for the Firefox Enterprise launch.
- Own the technical health and evolution of the Salesforce platform.
- Develop a roadmap for lead-to-cash capabilities, including contracting, entitlements, delivery tracking, renewals, and finance integrations.
- Deliver and evaluate secure AI-assisted workflows using CRM data and actions.
- Improve platform reliability, data quality, release confidence, and user experience.
- Lead hands-on development and review designs and custom code from internal and external contributors.
- Define data models, account and opportunity structures, sales processes, role hierarchies, record types, and sharing rules.
- Build and maintain Salesforce capabilities using Flow, validation rules, approval processes, custom objects, page layouts, reports, and dashboards.
- Design lead-to-cash capabilities spanning quoting, contracting, order workflows, service delivery, entitlements, renewals, and revenue-management integrations.
- Build and maintain integrations with NetSuite, BigQuery, the contract-management platform, and other operational systems.
- Establish environment strategy, sandbox governance, source control, automated testing, deployment pipelines, release controls, rollback practices, architecture documentation, and operational runbooks.
- Design and maintain field-level security, permission models, role hierarchies, and sharing architecture aligned with security requirements and ISO and SOC 2 controls.
- Build secure MCP servers and integrations exposing approved CRM data and actions to AI assistants and agentic workflows.
- Partner with Sales, Revenue Operations, Finance, Legal, Security, and IT to prioritize platform investments.
- Establish a sustainable support model and resolve complex production issues, vendor escalations, and platform risks.
Requirements
What you’ll need- At least eight years in Salesforce engineering, administration, or architecture.
- Experience leading or playing a major technical role in the implementation and ongoing operation of a complex Salesforce environment.
- Advanced proficiency with Salesforce's declarative capabilities, including Flow, validation rules, approval processes, record types, permission models, and sharing rules.
- Hands-on ability to read, write, test, and review Apex, SOQL, and Lightning Web Components.
- Experience designing Salesforce data and security models for multiple business units, product lines, or sales processes.
- Strong understanding of lead-to-cash processes, including opportunities, quoting, contracting, orders, fulfillment or service delivery, renewals, and finance-system handoffs.
- Experience integrating Salesforce with enterprise platforms through REST or SOAP APIs, event-driven patterns, middleware, or integration platforms.
- Experience building AI assistants, agents, or MCP integrations that securely use enterprise data and actions.
- Ability to communicate architecture decisions and technical tradeoffs clearly to business leaders, technical teams, and implementation partners.
- Ability to work independently, set priorities, and lead complex work across several teams.
- A bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
- Preferred: Salesforce Advanced Administrator, Platform App Builder, Platform Developer, Application Architect, or System Architect credentials.
- Preferred: Experience establishing or improving Salesforce environment management, automated testing, source control, CI/CD, and release-management practices.
- Preferred: Experience integrating Salesforce with NetSuite or another ERP platform.
- Preferred: Experience connecting Salesforce with BigQuery or another enterprise data platform.
- Preferred: Experience with Workato, Celigo, MuleSoft, or a comparable integration platform.
- Preferred: Experience supporting service contracts, entitlements, delivery operations, subscription renewals, CPQ, or contract-lifecycle workflows.
- Preferred: Experience operating Salesforce in an ISO 27001, SOC 2, or similarly controlled environment.
Benefits
Comp & perks- Generous performance-based bonus plans to all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country-specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. vary by country)