Strategic Account Manager, Firefox Enterprise – DACH

Mozilla

. Serve as the primary point of contact for assigned customer accounts .

Posted 9/23/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer relationships within enterprise technology, focusing on renewals, expansion, and consultative sales. Proficient in engaging with diverse stakeholders and coordinating cross-functional teams to address customer needs and risks.

Highest-signal resume keywords

Strategic Customer Relationship ManagementConsultative SalesCross-Functional Team CoordinationFluency in GermanEnterprise Technology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal PlanningExpansion Opportunities DevelopmentAccount Health MonitoringRisk Identification and MitigationConsultative Sales Techniques

Soft Skills

Relationship-BuildingCommunication SkillsTrust EstablishmentProblem ResolutionCustomer Engagement

Tools & Technologies

Enterprise InfrastructureSecurity PlatformsOn-Premises SoftwareBrowser ManagementIdentity and Access Management

Industry Keywords

Enterprise TechnologyPublic-Sector OrganizationsOpen-Source SoftwareEnterprise Open-Source Business ModelsSIEM

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
Conduct regular check-ins, business reviews, and success planning with customers
Resolve issues and escalate when necessary to ensure timely resolution

Requirements

What you’ll need

Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders
A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these
Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization
Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists
Native-level fluency in German and advanced written and verbal communication skills in English
Willingness and ability to travel across Germany, Austria, and Switzerland as required
Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours
Commitment to Mozilla's values: Welcoming differences; Being relationship-minded; Practicing responsible participation; Having grit
Preferred: Experience with enterprise infrastructure, security, platform, or on-premises software
Preferred: Experience working with public-sector, regulated, or similarly complex organizations
Preferred: Experience selling enterprise support, subscriptions, or professional services
Preferred: Familiarity with open-source software and enterprise open-source business models
Preferred: Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies

Benefits

Comp & perks

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)