Community Manager – Expert Network

mpathic

. Build and foster an engaged community of contract experts across multiple disciplines .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management and contractor engagement, with strong capabilities in operational reporting, communication, and data management. Proficient in managing relationships with contractors and improving processes to enhance overall experience and retention.

Highest-signal resume keywords

Community ManagementOperational ReportingSpreadsheet SkillsCommunication SkillsContractor Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementProcess ImprovementQuality ChecksProject CoordinationTime Tracking

Soft Skills

Attention to DetailOrganizational SkillsPrioritizationVerbal CommunicationWritten Communication

Tools & Technologies

Google SheetsATSHRISCRMProject Management Tools

Industry Keywords

Contractor PopulationContingent WorkforceCommunity EngagementStaffing CoordinationOperational Dashboards

About the role

Key responsibilities & impact

Build and foster an engaged community of contract experts across multiple disciplines
Develop regular communications about new opportunities, company updates, and community initiatives
Create programs that improve contractor engagement, retention, and overall experience
Build relationships with contractors and serve as a trusted point of contact throughout their lifecycle
Gather community feedback and identify opportunities to improve processes, communications, and engagement
Manage day-to-day communications with a large network of contract experts
Coordinate rapid staffing for new and ongoing projects based on project requirements and availability
Answer contractor questions regarding onboarding, scheduling, systems, policies, and project logistics
Monitor contractor responsiveness and follow up to ensure staffing timelines are met
Coordinate contractor onboarding and offboarding
Collect contractor hours and review submissions for completeness and accuracy
Follow up on missing or inaccurate timesheets
Maintain records supporting payroll and client billing
Assist with operational reporting and workforce planning
Resolve discrepancies related to time tracking, assignments, and project records
Maintain staffing trackers, workforce planning spreadsheets, and operational dashboards
Update large operational spreadsheets for expert pools, project staffing, onboarding status, and project metrics
Perform quality checks on operational data
Generate reports supporting staffing, operations, and leadership decision-making
Improve spreadsheet organization, automation, and reporting processes

Requirements

What you’ll need

At least 4 years of experience in community management, people operations, recruiting, customer success, or a similar role
2+ years of experience in community management, operations, customer success, people operations, or a similar role
Experience managing communications with large groups or distributed communities
Strong spreadsheet skills (Google Sheets), including organizing large datasets and maintaining operational trackers
Excellent written and verbal communication skills
Exceptional attention to detail and organizational skills
Ability to prioritize multiple projects while meeting deadlines
Experience working with contractor populations or contingent workforces is a plus
Experience with ATS, HRIS, CRM, or project management tools is a plus
Startup experience is a plus