mpathic

Program Manager

• Lead execution of complex AI safety, evaluation, human data, and red teaming programs
• Own end-to-end delivery from contract handoff and intake through staffing, execution, quality review, and customer sign-off
• Build and coordinate project teams, including clinical and specialized subject-matter experts
• Establish project plans, staffing models, timelines, communication cadences, and risk mitigation plans
• Monitor project performance, utilization, throughput, quality metrics, and budget performance
• Apply clinical judgment to project design, expert guidance, quality review, and escalation decisions
• Manage customer expectations and delivery milestones throughout engagements
• Lead internal project meetings, status reviews, and customer-facing reporting
• Define quality standards and establish quality controls and QA processes
• Build scalable operational systems that improve project visibility, quality, throughput, and efficiency
• Translate customer requirements into executable delivery plans
• Coordinate cross-functional pods across Human Data, QA, Engineering, Product, Research, Customer Success, and clinical/domain experts
• Forecast capacity and support business growth with executives and functional leaders
• Identify operational bottlenecks, process gaps, expansion opportunities, and systemic improvements

Program Manager, Human Data Operations

Community Manager

• Build and foster an engaged community of contract experts across multiple disciplines
• Develop regular communications about new opportunities, company updates, and community initiatives
• Create programs that improve contractor engagement, retention, and overall experience
• Build relationships with contractors and serve as a trusted point of contact throughout their lifecycle
• Gather community feedback and identify opportunities to improve processes, communications, and engagement
• Manage day-to-day communications with a large network of contract experts
• Coordinate rapid staffing for new and ongoing projects based on project requirements and availability
• Answer contractor questions regarding onboarding, scheduling, systems, policies, and project logistics
• Monitor contractor responsiveness and follow up to ensure staffing timelines are met
• Coordinate contractor onboarding and offboarding
• Collect contractor hours and review submissions for completeness and accuracy
• Follow up on missing or inaccurate timesheets
• Maintain records supporting payroll and client billing
• Assist with operational reporting and workforce planning
• Resolve discrepancies related to time tracking, assignments, and project records
• Maintain staffing trackers, workforce planning spreadsheets, and operational dashboards
• Update large operational spreadsheets for expert pools, project staffing, onboarding status, and project metrics
• Perform quality checks on operational data
• Generate reports supporting staffing, operations, and leadership decision-making
• Improve spreadsheet organization, automation, and reporting processes

Program Manager, Human Data Operations

Community Manager – Expert Network