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Customer Service Representative, Career Changer
Mplus Germany. Handle customer inquiries for a leading energy provider from a home office, resolving cases by phone or email .
About the role
Key responsibilities & impact- Handle customer inquiries for a leading energy provider from a home office, resolving cases by phone or email
- Process move-in and move-out notifications as well as supplier changes
- Update master data, for example following relocations
- Clarify questions about customer accounts and payment methods
- Answer questions about meter activation, replacement, and removal
- Answer billing-related questions
- Identify the right tariff for customers
Requirements
What you’ll need- Professional experience
- Very good spoken and written German
- Strong communication skills and the ability to inspire customers
- Flexibility to work during service hours from Monday to Friday, between 8:00 a.m. and 6:00 p.m.
- Basic PC skills
- Affinity for numbers
- Minimum 32 Mbps DSL or cable internet connection
- Ability to connect the PC via a LAN cable (Wi-Fi is not permitted)
- A lockable home office, if you do not live alone
Benefits
Comp & perks- Comprehensive paid online training (must be completed full-time) – we provide fully paid training
- Work from home
- Home-office allowance
- Regular virtual team meetings
- Company pension plan with an employer contribution
- Work-life balance
- Exclusive shopping discounts with more than 500 partner companies
- Digital referral platform with attractive bonuses
- Suitable for an accessible workplace
- An elevator is available in the building