Mplus Germany

Customer Support

• Handle customer inquiries for a leading energy provider from a home office, resolving cases by phone or email
• Process move-in and move-out notifications as well as supplier changes
• Update master data, for example following relocations
• Clarify questions about customer accounts and payment methods
• Answer questions about meter activation, replacement, and removal
• Answer billing-related questions
• Identify the right tariff for customers

Customer Service Representative, Career Changer