IT Systems and Support Specialist

mPower, Inc.

. Provide day-to-day technical support for laptops, software applications, connectivity, printers, scanners, mobile devices, and conference-room technology .

Posted 9/17/2026full-timeBethesda • Maryland • United StatesJuniorMid-Level💰 $65,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Microsoft 365 and SharePoint, including user access and permissions management. Proficient in troubleshooting hardware and software issues, managing software licenses, and creating technical documentation.

Highest-signal resume keywords

Microsoft 365 SupportSharePoint ManagementTechnical TroubleshootingCustomer Service SkillsTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportDesktop SupportWindows TroubleshootingSoftware License ManagementDevice ConfigurationTechnical Issue ResolutionCollaboration Tools SupportAsset ManagementWorkflow ImprovementChange Management

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsWritten Communication SkillsCustomer Communication

Tools & Technologies

Monday.comPrintersScannersMobile DevicesConference-Room Technology

Industry Keywords

Technical SupportEnd-User TechnologyOnboardingOffboardingSOP Creation

About the role

Key responsibilities & impact

Provide day-to-day technical support for laptops, software applications, connectivity, printers, scanners, mobile devices, and conference-room technology
Troubleshoot and resolve end-user hardware, software, access, and system issues, escalating complex or security-related concerns when appropriate
Manage and track software licenses and subscriptions, including assigning and removing licenses, maintaining accurate license inventories, and monitoring utilization and availability
Support Microsoft 365 and SharePoint, including user access, permissions, site organization, collaboration tools, and common user issues
Coordinate device procurement, configuration, deployment, and overall asset management
Partner with HR and Operations to support employee onboarding and offboarding
Assist with improving SharePoint sites, shared workspaces, forms, workflows, and information organization
Support approved business applications and collaboration or reporting platforms, such as Monday.com
Create and maintain SOPs, technical documentation, user guides, configuration records, and IT knowledge resources
Provide user training and guidance to improve technology adoption and reduce recurring support issues
Support office moves, workstation setups, conference-room readiness, and other workplace technology needs
Identify recurring technology issues and recommend practical improvements, automation opportunities, or standardized processes
Maintain appropriate security, access, and change-management practices while protecting company and client information
Collaborate with internal teams and technical leadership on IT initiatives and system improvements

Requirements

What you’ll need

2-3 years of hands-on experience in IT support, systems support, desktop support, or workplace technology
Relevant internships, apprenticeships, or substantial part-time experience may be considered
Hands-on experience troubleshooting Windows devices, hardware, software, connectivity, and common end-user technology issues
Experience supporting Microsoft 365, with exposure to SharePoint or similar collaboration platforms
Ability to independently manage technical issues from initial diagnosis through resolution, testing, documentation, and user follow-up
Strong customer service skills with the ability to communicate technical information clearly to non-technical users
Troubleshooting, analytical, organizational, and problem-solving skills
Ability to manage multiple priorities, work independently, and recognize when technical or security issues require escalation
Strong written communication skills with experience creating or maintaining technical documentation
Relevant education, technical training, certifications, or equivalent practical experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account mPower, Inc. Website LinkedIn All Job Openings 11 - 50 employees 💼 Consulting 👥 HR Tech 🏥 Healthcare Consulting
HR Tech
Healthcare mPower, Inc. is a management consulting firm that specializes in elevating the performance of organizations through a holistic approach. The company provides high-level senior executive expertise in areas such as organizational assessment and development, strategic planning, human resources, information technology, and health IT. mPower focuses on implementing effective change management strategies, ensuring that solutions are both innovative and sustainable, catering to organizations facing future challenges. IT Systems and Support Specialist 🔥 33 minutes ago 🏢🏡 Bethesda – Hybrid 💵 $65k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 👻 Ghost score 24% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide day-to-day technical support for laptops, software applications, connectivity, printers, scanners, mobile devices, and conference-room technology
Troubleshoot and resolve end-user hardware, software, access, and system issues, escalating complex or security-related concerns when appropriate
Manage and track software licenses and subscriptions, including assigning and removing licenses, maintaining accurate license inventories, and monitoring utilization and availability
Support Microsoft 365 and SharePoint, including user access, permissions, site organization, collaboration tools, and common user issues
Coordinate device procurement, configuration, deployment, and overall asset management
Partner with HR and Operations to support employee onboarding and offboarding
Assist with improving SharePoint sites, shared workspaces, forms, workflows, and information organization
Support approved business applications and collaboration or reporting platforms, such as Monday.com
Create and maintain SOPs, technical documentation, user guides, configuration records, and IT knowledge resources
Provide user training and guidance to improve technology adoption and reduce recurring support issues
Support office moves, workstation setups, conference-room readiness, and other workplace technology needs
Identify recurring technology issues and recommend practical improvements, automation opportunities, or standardized processes
Maintain appropriate security, access, and change-management practices while protecting company and client information
Collaborate with internal teams and technical leadership on IT initiatives and system improvements 🎯 Requirements
2-3 years of hands-on experience in IT support, systems support, desktop support, or workplace technology
Relevant internships, apprenticeships, or substantial part-time experience may be considered
Hands-on experience troubleshooting Windows devices, hardware, software, connectivity, and common end-user technology issues
Experience supporting Microsoft 365, with exposure to SharePoint or similar collaboration platforms
Ability to independently manage technical issues from initial diagnosis through resolution, testing, documentation, and user follow-up
Strong customer service skills with the ability to communicate technical information clearly to non-technical users
Troubleshooting, analytical, organizational, and problem-solving skills
Ability to manage multiple priorities, work independently, and recognize when technical or security issues require escalation
Strong written communication skills with experience creating or maintaining technical documentation
Relevant education, technical training, certifications, or equivalent practical experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Biomedical Technician / Equipment Support Specialist, Medical Device Cyber 🕒 July 29 Greenberg & Larraby, Inc. 11 - 50 🏥 Healthcare 🏛️ Government 💼 Consulting Website LinkedIn All Job Openings Biomedical Technician supporting healthcare cybersecurity and equipment safety at GLI. Collaborating with clinical and IT teams to protect healthcare technology. 🏢🏡 Bethesda – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support User Support Specialist 🕒 April 22 ABSC (Absolute Business Solutions Corp.) 51 - 200 🎖️ Defense 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings User Support Specialist at ABSC providing expertise for the POSTMAN platform. Collaborating with users to facilitate intelligence analysis and data retrieval with enhanced technology. 🏢🏡 Bethesda – Hybrid 💵 $80k - $160k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs