mPower, Inc.

Technical Program Manager

• Lead the planning, execution, and delivery of multiple concurrent IT projects and initiatives.
• Build and maintain relationships with Government customers, stakeholders, technical teams, and corporate leadership.
• Anticipate customer needs, address program challenges, and identify opportunities to enhance service delivery and mission outcomes.
• Develop and maintain project plans, schedules, budgets, milestones, and performance metrics.
• Manage project scope, risks, issues, dependencies, and change requests.
• Coordinate activities across technical teams, business stakeholders, vendors, and leadership.
• Monitor program performance and provide status reports, dashboards, and executive-level briefings.
• Ensure projects are completed on time, within budget, and according to requirements and quality standards.
• Lead project meetings, stakeholder discussions, and technical coordination activities.
• Manage and mentor project managers, technical leads, and other program resources as applicable.
• Support IT modernization, system implementations, cloud initiatives, infrastructure upgrades, cybersecurity, and other technology projects.
• Ensure compliance with organizational IT policies, security requirements, and project management standards.
• Identify opportunities to improve IT processes, service delivery, and operational efficiency.
• Manage vendor and contractor performance and ensure contractual deliverables are met.

Project Manager

• Oversee and manage projects for a federal government client
• Lead project management activities, including planning, scheduling, milestone tracking, dependencies, and status reporting
• Define project objectives, deliverables, and success criteria with clients
• Coordinate steering committees, working groups, stakeholder coordination, meeting support, facilitation, briefing materials, decision and action tracking, executive communications, and governance support
• Manage cross-functional teams of analysts, subject matter experts, and technical consultants
• Monitor project progress, identify risks and issues, and implement mitigation strategies
• Develop and maintain project plans, status reports, briefings, and meeting minutes
• Facilitate communication and collaboration among project team members, stakeholders, and clients
• Lead requirements planning, stakeholder discovery, requirements development and analysis, and current-state and gap assessments
• Prioritize and plan business, operational, technical, and functional requirements
• Gather and analyze project data, including schedule and resource allocation
• Provide strategic and technical advisory services related to AI, emerging technologies, digital transformation, process redesign, and organizational readiness

Customer Support

• Provide day-to-day technical support for laptops, software applications, connectivity, printers, scanners, mobile devices, and conference-room technology
• Troubleshoot and resolve end-user hardware, software, access, and system issues, escalating complex or security-related concerns when appropriate
• Manage and track software licenses and subscriptions, including assigning and removing licenses, maintaining accurate license inventories, and monitoring utilization and availability
• Support Microsoft 365 and SharePoint, including user access, permissions, site organization, collaboration tools, and common user issues
• Coordinate device procurement, configuration, deployment, and overall asset management
• Partner with HR and Operations to support employee onboarding and offboarding
• Assist with improving SharePoint sites, shared workspaces, forms, workflows, and information organization
• Support approved business applications and collaboration or reporting platforms, such as Monday.com
• Create and maintain SOPs, technical documentation, user guides, configuration records, and IT knowledge resources
• Provide user training and guidance to improve technology adoption and reduce recurring support issues
• Support office moves, workstation setups, conference-room readiness, and other workplace technology needs
• Identify recurring technology issues and recommend practical improvements, automation opportunities, or standardized processes
• Maintain appropriate security, access, and change-management practices while protecting company and client information
• Collaborate with internal teams and technical leadership on IT initiatives and system improvements

Technical Program Manager

Project Manager

IT Systems and Support Specialist