Director, Education and Certification

MRC | Merchant Risk Council

. Lead MRC’s global education portfolio, including professional development programs, digital learning, certification, and supporting learning systems and partnerships .

Posted 9/25/2026full-timeRemote • United StatesLead💰 $105,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Lead MRC’s global education portfolio, including professional development programs, digital learning, certification, and supporting learning systems and partnerships
Set the education strategy and translate organizational priorities into an annual education plan
Lead strategic initiatives and direct education team performance
Oversee courses, webinars, workshops, learning paths, certification, and other professional-development offerings
Evaluate portfolio opportunities, prioritize investments, and adjust the roadmap based on member needs, industry developments, and performance data
Represent education in executive planning and provide the CEO with recommendations on performance, priorities, risks, and growth opportunities
Oversee program design, delivery, maintenance, continuous improvement, instructional quality, subject matter expert engagement, assessment integrity, accessibility, learner experience, and evaluation
Ensure certification offerings remain current, credible, and aligned with accreditation requirements, industry standards, and regional needs
Oversee the learning management system and related education technology, including data integrity, reporting, integrations, and learner support
Own the education budget and forecasts; monitor revenue, expenses, participation, satisfaction, adoption, and portfolio performance
Set KPIs and use results to improve program quality, portfolio mix, operational efficiency, and financial sustainability
Identify revenue opportunities, including partnerships, sponsorships, and products
Allocate team capacity and external resources while overseeing projects, budgets, and vendors
Manage the Senior Program Manager, Certification and Instructional Designer; set expectations, coach performance, and support professional growth
Build an accountable, collaborative, high-performing education team
Create role clarity, development plans, succession coverage, and effective ways of working
Partner with Membership, Events, Marketing, Technology, Finance, and other teams
Build relationships with subject matter experts, industry partners, sponsors, and external stakeholders
Lead cross-functional work affecting education strategy or delivery and resolve tradeoffs

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent relevant experience
10 or more years of progressive experience in education, learning and development, certification, program management, or a related field
Experience with complex portfolios or major programs
Demonstrated people-management experience, including coaching, performance management, and development of direct reports
Experience setting strategy and managing budgets
Experience using program and financial data to guide decisions and improve performance
Experience with online learning platforms, learning management systems, instructional design practices, and education technology
Experience leading certification programs, accreditation or credentialing processes, association education, or professional learning is strongly preferred
Strong judgment, communication, and relationship-building skills
Ability to work effectively with executive leaders, internal teams, members, and external partners
Knowledge of payments, e-commerce, fraud prevention, financial services, or a related industry is preferred
Ability to travel domestically and internationally up to 10% as needed
International safety protocols must be followed
Employees traveling for business must be fully vaccinated to the level required for entry into the relevant state or country
MRC participates in E-Verify

Benefits

Comp & perks

Annual performance bonus eligibility
Competitive benefits package
International safety protocols for business travel
Business travel vaccination coverage/requirement to the level required for destination entry