MRC | Merchant Risk Council

Director

• Lead MRC’s global education portfolio, including professional development programs, digital learning, certification, and supporting learning systems and partnerships
• Set the education strategy and translate organizational priorities into an annual education plan
• Lead strategic initiatives and direct education team performance
• Oversee courses, webinars, workshops, learning paths, certification, and other professional-development offerings
• Evaluate portfolio opportunities, prioritize investments, and adjust the roadmap based on member needs, industry developments, and performance data
• Represent education in executive planning and provide the CEO with recommendations on performance, priorities, risks, and growth opportunities
• Oversee program design, delivery, maintenance, continuous improvement, instructional quality, subject matter expert engagement, assessment integrity, accessibility, learner experience, and evaluation
• Ensure certification offerings remain current, credible, and aligned with accreditation requirements, industry standards, and regional needs
• Oversee the learning management system and related education technology, including data integrity, reporting, integrations, and learner support
• Own the education budget and forecasts; monitor revenue, expenses, participation, satisfaction, adoption, and portfolio performance
• Set KPIs and use results to improve program quality, portfolio mix, operational efficiency, and financial sustainability
• Identify revenue opportunities, including partnerships, sponsorships, and products
• Allocate team capacity and external resources while overseeing projects, budgets, and vendors
• Manage the Senior Program Manager, Certification and Instructional Designer; set expectations, coach performance, and support professional growth
• Build an accountable, collaborative, high-performing education team
• Create role clarity, development plans, succession coverage, and effective ways of working
• Partner with Membership, Events, Marketing, Technology, Finance, and other teams
• Build relationships with subject matter experts, industry partners, sponsors, and external stakeholders
• Lead cross-functional work affecting education strategy or delivery and resolve tradeoffs

Director, Education and Certification