Technical Support Consultant

MRI Software

. Provide advanced technical and application support across cloud and on-premise environments .

Posted 10/27/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support across cloud and on-premise environments, with strong capabilities in troubleshooting, database administration, and automation. Proven ability to collaborate effectively with cross-functional teams while maintaining high-quality service standards.

Highest-signal resume keywords

Linux Server AdministrationWindows Server AdministrationTroubleshooting SkillsDatabase AdministrationCloud Platform Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportApplication SupportProcess OptimizationRoot Cause AnalysisMonitoring and MaintenanceScriptingAutomationNetworking TechnologiesAI-Assisted ToolsRelational Database Management

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsRelationship BuildingPrioritization Skills

Tools & Technologies

Microsoft CopilotCloud ServicesWeb ServicesIntegrationsTechnical Documentation

Industry Keywords

Managed ServicesPublic Sector SupportLocal Authority SupportCentral Government SupportService Reliability

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxRDBMSTCP/IP

About the role

Key responsibilities & impact

Provide advanced technical and application support across cloud and on-premise environments
Investigate, diagnose, and resolve technical issues across customer environments
Administer Linux and Windows server infrastructure
Support database platforms through monitoring, maintenance, backup, recovery, and performance investigations
Support applications, web services, integrations, and associated technology platforms
Plan and deliver software upgrades, patching, and environment maintenance
Monitor platform health, analyse trends, and identify service reliability improvements
Collaborate with Product, Engineering, Cloud Operations, Infrastructure, Network, Technical Operations, Engineering, Application Consultants, and NOC/GDC teams
Support major incident investigations and root cause analysis
Create and maintain technical documentation, knowledge articles, procedures, and support guidance
Identify automation and process optimization opportunities
Contribute to AI-assisted support processes and tooling
Build customer and stakeholder relationships while providing high-quality technical support
Share technical knowledge and guide colleagues
Ensure service commitments, operational standards, and quality expectations are achieved

Requirements

What you’ll need

Experience supporting enterprise applications within a technical support, managed services, or operations environment
Strong troubleshooting, analytical, and problem-solving skills
Experience administering Linux and/or Windows Server environments
Understanding of networking technologies, including DNS, TCP/IP, SSL, firewalls, and remote connectivity
Excellent written and verbal communication skills
Ability to manage competing priorities in a fast-paced environment
Experience supporting cloud-hosted platforms and services (desirable)
Experience with relational database management system (RDBMS) administration, monitoring, and maintenance (desirable)
Experience supporting public sector, local authority, or central government customers (desirable)
Experience with scripting, automation, or infrastructure tooling (desirable)
Experience using AI-assisted tools such as Microsoft Copilot (desirable)

Benefits

Comp & perks

Hybrid working model with 3 days of working from home per week
Professional development opportunities
Collaborative team environment
Employee resource groups
Tailored resources to reach full potential
Inclusive and diverse workplace