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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong management capabilities in overseeing ROI Specialists, ensuring compliance with HIPAA standards, and maintaining high productivity and quality in healthcare settings. Proficient in Microsoft Office Applications and effective in communication and customer service.
Highest-signal resume keywords
Supervisory ExperienceHIPAA Compliance KnowledgeMicrosoft Office ProficiencyCustomer Service ExcellenceTravel Flexibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ManagementQuality Assurance MonitoringProductivity ReviewWork Performance EvaluationSchedulingWorkflow ManagementCompliance MonitoringMedical Record Coverage
Soft Skills
Written CommunicationInterpersonal SkillsCustomer Service
Industry Keywords
Acute Care SettingHealth Information ManagementFederal RegulationsState RegulationsClinic Policies
About the role
Key responsibilities & impact- Manage daily scheduling of approximately 8-20+ ROI Specialists to ensure sufficient facility coverage
- Act as liaison between MRO and client management staff
- Ensure ROI activities comply with clinic policies, federal and state regulations, and are completed timely
- Manage workflow among on-site employees to maximize productivity and quality standards
- Adjust work assignments to cover peak periods, leave, vacancies, backlogs, illness, and vacation
- Provide coverage for medical record staff when needed
- Perform quality assurance monitoring of ROI Specialist work
- Conduct productivity and work performance reviews
- Monitor performance and provide feedback and evaluations
- Monitor and approve paid time off and staff schedules
- Promote customer service and respond to customer needs positively and efficiently
- Travel to client sites in Iowa, Nebraska, Minnesota, and North Dakota; position requires 50% travel
- Work in office and hospital settings
Requirements
What you’ll need- High School Diploma/GED required
- 1 years supervisory/management experience in acute care setting
- Knowledge of HIPAA privacy information standards required
- Excellence in written communication and interpersonal skills
- Proficiency in Microsoft Office Applications required
- Ability to travel 50%
- Ability to travel by car and air and mobilize throughout multiple sites
- Ability to stand, sit, and lift up to 20 pounds
- Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred
Benefits
Comp & perks- Annual cash bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
- Outstanding work environment
