Medical Records Specialist

• Support a specified client with Release of Information requests for patient medical records
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtain pertinent patient data from electronic, off-site, or physical records
• Answer phone calls concerning ROI issues
• Respond to walk-in customers requesting medical records when necessary
• Log customer information and medical record requests into the ROI On-Line database
• Process physician office requests on a priority basis and fax information when necessary
• Scan medical records into the ROI On-Line database
• Comply with site facility policies and regulations
• Handle and record cash payments for requests at specified sites
• Perform other duties as assigned

Analyst

• Provide direct assistance to the ROI Account Manager
• Review, process, and release medical records via mail, fax, email, and other mediums
• Create invoices for disability/FMLA forms according to policies and procedures
• Review records for accuracy and compliance with policies, procedures, and state/federal regulations
• Provide and log detailed, accurate information on each processed file/chart
• Update and maintain Accounting of Disclosures for disability/FMLA form activities
• Apply accurate data to processed charts when necessary
• Contact patients/requesters to collect payment on pending disability/FMLA forms
• Assign forms to Disability Account Managers/Form Specialists as necessary
• Provide customer service while ensuring patient privacy
• Handle high call volumes while maintaining service and professionalism
• Maintain production/quality goals and manage assigned accounts within established turnaround times
• Report to the Director of Operations as necessary

Disability Quality Analyst

Clinical Data Abstractor

• Categorize, code, summarize, interpret, and calculate registry/case information from nuanced patient medical records
• Ensure accurate submission of data in specified registries or measure data repositories
• Prioritize and organize multiple concurrent tasks and team requests
• Meet tight deadlines and manage expectations
• Flag obstacles and propose timely solutions
• Navigate electronic medical records and registry/case entry tools
• Troubleshoot technical issues with systems and applications
• Contribute to team best practices, data dictionaries, abstraction guidelines, and business rule documents
• Identify process improvement opportunities
• Stay current on mandated regulatory and publicly reported data requirements
• Perform additional assigned responsibilities

Senior Clinical Data Abstractor – VQI

Manager

• Manage daily scheduling of approximately 8–20+ ROI Specialists
• Liaise between MRO and client management staff
• Ensure ROI activities comply with clinic policies, federal and state regulations, and timelines
• Manage workflow among on-site employees to maximize productivity and quality
• Adjust work assignments to cover peak periods, leave, vacancies, and staffed hospital sites
• Provide coverage during backlogs, illness, vacation, or leave of absence
• Perform quality assurance monitoring of ROI Specialists’ work
• Conduct productivity and work performance reviews
• Monitor performance and provide feedback and evaluations
• Monitor and approve paid time off and staff schedules
• Promote customer service and respond to patient, coworker, and medical center personnel needs

Area Manager, Health Information Management

• Manage daily scheduling of approximately 8-20+ ROI Specialists to ensure sufficient facility coverage
• Act as liaison between MRO and client management staff
• Ensure ROI activities comply with clinic policies, federal and state regulations, and are completed timely
• Travel to locations in Houston, Bryan, and Livingston, Texas
• Manage workflow among on-site employees to maximize productivity and quality standards
• Adjust work assignments to cover peak periods, leave, vacancies, backlogs, illness, and vacation
• Prioritize work to complete the ROI function
• Provide coverage when medical record staff are unavailable
• Perform quality assurance monitoring of ROI Specialists’ work
• Conduct productivity and performance reviews in accordance with policies, procedures, and law
• Monitor performance and provide feedback and evaluations
• Monitor and approve paid time off and staff schedules
• Promote customer service and respond to customer needs positively and efficiently

• Support Release of Information requests for patient medical records at a specified client site
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtain pertinent patient data from electronic, off-site, or physical records
• Answer phone calls concerning ROI issues
• Respond to walk-in customers requesting medical records and log information into the ROI On-Line database when necessary
• Process physician-office requests on a priority basis and fax information when necessary
• Log medical record requests into the ROI On-Line database
• Scan medical records into the ROI On-Line database
• Comply with site facility policies and regulations
• Handle and record cash payments for requests at specified sites
• Perform other duties as assigned

Supervisor

• Manage the daily scheduling of ROI Specialists at specified client sites.
• Act as liaison between MRO and Client Management staff.
• Ensure ROI activities comply with client policies, federal and state regulations, and are completed timely.
• Manage workflow among on-site employees at multiple client sites.
• Adjust work assignments to cover peak periods, leave, and vacancies.
• Provide coverage during backlogs, illness, vacation, or leave of absence.
• Perform quality assurance monitoring of ROI Specialists’ work.
• Conduct productivity and work performance reviews with the Area Manager.
• Monitor performance and provide feedback to ROI Specialists.
• Manage employee schedules and approve bi-weekly payroll, including PTO requests.
• Promote customer service and respond to customer needs positively and efficiently.
• Provide support to the Area Manager as needed.

Area Supervisor, Medical Records, Release of Information

• Manage daily scheduling of ROI Specialists at specified client sites.
• Act as liaison between MRO and client management staff.
• Ensure ROI activities comply with client policies, federal and state regulations, and timelines.
• Manage workflow among on-site employees at multiple client sites.
• Adjust work assignments to cover peak periods, leave, and vacancies.
• Provide coverage for backlogs, illness, vacation, or leave of absence.
• Perform quality assurance monitoring of ROI Specialist work performance.
• Conduct productivity and work performance reviews with the Area Manager.
• Monitor performance and provide feedback for ROI Specialists.
• Manage employee schedules and approve bi-weekly payroll, including PTO requests.
• Promote positive customer service with patients, co-workers, and medical center personnel.
• Respond to customer needs positively and efficiently.
• Provide support to the Area Manager as needed.

• Support Release of Information requests for patient medical records at a specified client site
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtain pertinent patient data from electronic, off-site, or physical records
• Answer phone calls concerning ROI issues
• Respond to walk-in customers requesting medical records when necessary
• Log customer information and medical record requests into the ROI On-Line database
• Process physician-office requests on a priority basis and fax information to physician offices
• Scan medical records into the ROI On-Line database
• Comply with site facility policies and regulations
• Handle and record cash payments for requests at specified sites
• Perform other duties as assigned

Recruitment

• Lead clinical recruiting efforts across Curation Solutions service lines
• Develop and execute recruiting strategies for credentialed healthcare professionals
• Develop talent pipelines for specialized registry and abstraction professionals supporting hospital quality, accreditation, and regulatory reporting programs
• Partner with Clinical Operations leaders to forecast hiring needs and workforce plans
• Manage cohort-based hiring programs aligned with onboarding and training schedules
• Personally recruit for leadership, specialized, and hard-to-fill clinical positions
• Lead, mentor, and develop a team of recruiters while driving performance and accountability
• Monitor recruiting metrics including time-to-fill, pipeline health, and offer acceptance rates
• Develop sourcing strategies and external partnerships to strengthen clinical talent pipelines
• Support recruiting operations, process improvements, ATS optimization, candidate experience initiatives, and onboarding coordination
• Carry an active requisition load while providing day-to-day leadership, coaching, and development to the recruiting team
• Partner closely with Clinical Operations leaders and Talent Acquisition leadership to drive hiring results and ensure a consistent, high-quality recruiting approach

Senior Manager, Talent Acquisition

Operations

• Oversee daily ROI functions across all sites
• Manage client communication, project management, strategic planning, budgetary performance, staffing and recruiting
• Liaise between MRO Corporation and Client Management to ensure contracted service levels and medical record request processing comply with company goals, client policies, and federal/state regulations
• Conduct meetings with client management to review ROI operations, streamline workflows, create efficiencies, and resolve issues
• Generate timely, concise, and effective business correspondence
• Manage regional P&L and expenditures to budget
• Participate in process review and improvement meetings
• Conduct quarterly business reviews for each client
• Review productivity standards and contract language and make operational decisions
• Recruit, hire, and train staff
• Ensure staff are oriented, trained, and competent in Medical Record Release of Information
• Ensure productivity standards and goals are met for direct reports
• Conduct on-site Human Resource activities
• Manage employee schedules and approve bi-weekly payroll
• Manage ROI Specialist schedules to cover peak periods, leave, and vacancies
• Perform quality assurance monitoring of reporting staff
• Conduct quarterly and annual performance reviews and develop team members
• Monitor performance and provide feedback and evaluations
• Promote MRO’s positive image and customer service
• Respond to customer needs professionally and efficiently
• Improve regional processes, policies, and practices
• Report to the MRO Director of Operations and help develop and implement operational plans and ideas

Regional Operations Manager, Health Information Management

• Manage daily scheduling of approximately 8-20+ ROI Specialists to ensure sufficient facility coverage
• Act as liaison between MRO and client management staff
• Ensure ROI activities comply with clinic policies, federal and state regulations, and are completed timely
• Manage workflow among on-site employees to maximize productivity and quality standards
• Adjust work assignments to cover peak periods, leave, vacancies, backlogs, illness, and vacation
• Provide coverage for medical record staff when needed
• Perform quality assurance monitoring of ROI Specialist work
• Conduct productivity and work performance reviews
• Monitor performance and provide feedback and evaluations
• Monitor and approve paid time off and staff schedules
• Promote customer service and respond to customer needs positively and efficiently
• Travel to client sites in Iowa, Nebraska, Minnesota, and North Dakota; position requires 50% travel
• Work in office and hospital settings

• Manage daily scheduling of ROI Specialists at specified client sites
• Act as liaison between MRO and Client Management staff
• Ensure ROI activities comply with client policies and federal and state regulations
• Manage workflow among on-site employees at multiple client sites
• Adjust work assignments to cover peak periods, leave, and vacancies
• Provide coverage during backlogs, illness, vacation, or leave of absence
• Perform quality assurance monitoring of ROI Specialists’ work
• Conduct productivity and work performance reviews with the Area Manager
• Monitor performance and provide feedback for ROI Specialists
• Manage employee schedules and approve bi-weekly payroll, including PTO requests
• Provide courteous and efficient customer service to patients, co-workers, and medical center personnel
• Provide support to the Area Manager as needed
• Travel 50% and work on site at client facilities in Lincoln, Nebraska and Iowa when traveling

• Provide support at a specified client site for Release of Information requests for patient medical records
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines
• Obtain pertinent patient data from electronic, off-site, or physical records matching patient requests
• Answer phone calls concerning ROI issues
• Respond to walk-in customers requesting medical records, when necessary
• Log customer information into the ROI On-Line database
• Process priority requests from physician offices and fax information to physician offices, when necessary
• Log medical record requests into the ROI On-Line database
• Scan medical records into the ROI On-Line database
• Comply with site facility policies and regulations
• Handle and record cash payments for requests at specified sites
• Perform other duties as assigned

Backend Engineer

• Administer and configure AI tools and platforms including Claude, MS Copilot, GitHub Copilot, and LLM APIs
• Provision tools, configure features, monitor usage, and optimize platforms in partnership with IT administration, infrastructure, and ServiceDesk
• Own the registry, access control, and infrastructure supporting prompt libraries, skills, repeatable workflows, MCP servers, and connectors
• Build and ship lightweight internal tooling and automation, including deployment scripts, self-service provisioning, usage and cost dashboards, and monitoring
• Build and maintain dashboards tracking adoption, usage, cost-per-tool, and ROI across internal and product-embedded AI initiatives
• Monitor AI tool health, token and compute costs, anomalies, and cloud operations for AI workloads
• Partner with Engineering and IT on LLM API operations and cloud resource deployment
• Configure and review security settings for MCP servers, connectors, and AI tools
• Partner with InfoSec on AI tool security approval and monitoring
• Maintain AI FAQs and security questionnaire libraries
• Respond to enterprise AI security reviews and contribute AI-specific content to RFP responses, compliance questionnaires, and contracting support
• Support AI vendor due diligence and third-party risk assessments
• Develop and maintain AI governance documentation, including risk frameworks, AI workflow catalogs, and PHI handling protocols

Medical Records Specialist

Disability Quality Analyst

Senior Clinical Data Abstractor – VQI

Area Manager, Health Information Management

Area Manager, Health Information Management

Medical Records Specialist

Area Supervisor, Medical Records, Release of Information

Area Supervisor, Medical Records, Release of Information

Medical Records Specialist

Senior Manager, Talent Acquisition

Regional Operations Manager, Health Information Management

Area Manager, Health Information Management

Area Supervisor, Medical Records, Release of Information

Medical Records Specialist

AI Platform Architect