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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong management capabilities in scheduling, workflow coordination, and compliance with HIPAA standards. Excels in communication and customer service within healthcare environments.
Highest-signal resume keywords
Supervisory ExperienceHIPAA ComplianceMicrosoft Office ProficiencyQuality Assurance MonitoringInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scheduling ManagementWorkflow CoordinationQuality AssurancePerformance ReviewPayroll Management
Soft Skills
Customer ServiceWritten CommunicationInterpersonal Skills
Industry Keywords
Health Information ManagementAcute Care SettingFederal RegulationsState Regulations
About the role
Key responsibilities & impact- Manage daily scheduling of ROI Specialists at specified client sites.
- Act as liaison between MRO and client management staff.
- Ensure ROI activities comply with client policies, federal and state regulations, and timelines.
- Manage workflow among on-site employees at multiple client sites.
- Adjust work assignments to cover peak periods, leave, and vacancies.
- Provide coverage for backlogs, illness, vacation, or leave of absence.
- Perform quality assurance monitoring of ROI Specialist work performance.
- Conduct productivity and work performance reviews with the Area Manager.
- Monitor performance and provide feedback for ROI Specialists.
- Manage employee schedules and approve bi-weekly payroll, including PTO requests.
- Promote positive customer service with patients, co-workers, and medical center personnel.
- Respond to customer needs positively and efficiently.
- Provide support to the Area Manager as needed.
Requirements
What you’ll need- High School Diploma/GED required.
- Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
- 1 years supervisory/management experience in acute care setting.
- Knowledge of HIPAA privacy information standards required.
- Demonstrates excellence in written communication and interpersonal skills.
- Proficiency in Microsoft Office Applications required.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
- Paid time off (PTO)