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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing scheduling, workflow, and quality assurance in compliance with HIPAA standards while fostering positive customer service and effective communication. Proficient in overseeing employee performance and payroll processes in a healthcare setting.
Highest-signal resume keywords
HIPAA Privacy Information StandardsScheduling ManagementQuality Assurance MonitoringSupervisory Experience in Acute CareMicrosoft Office Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scheduling ManagementQuality Assurance MonitoringPerformance ReviewsPayroll ManagementPTO Approvals
Soft Skills
Written CommunicationInterpersonal SkillsCustomer Service
Certifications & Qualifications
High School Diploma/GEDBachelor’s Degree in Health Information ManagementAssociates Degree in Business Administration
Industry Keywords
Acute Care SettingROI SpecialistsClient PoliciesFederal RegulationsState Regulations
About the role
Key responsibilities & impact- Manage the daily scheduling of ROI Specialists at specified client sites.
- Act as liaison between MRO and client management staff.
- Ensure ROI activities comply with client policies, federal and state regulations, and timely completion standards.
- Manage workflow among on-site employees at multiple client sites.
- Adjust work assignments to cover peak periods, leave and vacancies.
- Provide coverage during backlogs, illness, vacation or leave of absence.
- Perform quality assurance monitoring of ROI Specialists’ work.
- Conduct productivity and performance reviews under the direction of the Area Manager.
- Monitor performance and provide feedback.
- Manage employee schedules and approve bi-weekly payroll, including PTO requests.
- Promote positive customer service toward patients, co-workers and medical center personnel.
- Provide support to the Area Manager as needed.
Requirements
What you’ll need- High School Diploma/GED required.
- Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
- 1 years supervisory/management experience in acute care setting.
- Knowledge of HIPAA privacy information standards required.
- Demonstrates excellence in written communication and interpersonal skills.
- Proficiency in Microsoft Office Applications required.
- Ability to manage scheduling, workflow, quality assurance, performance reviews, payroll and PTO approvals.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan