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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong management capabilities in scheduling and supervising ROI Specialists while ensuring compliance with HIPAA standards and client policies. Proficient in quality assurance and performance monitoring, with a focus on effective communication and customer service.
Highest-signal resume keywords
Supervisory ExperienceHIPAA ComplianceMicrosoft Office ProficiencyQuality Assurance MonitoringInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scheduling ManagementPerformance ReviewWorkflow ManagementPayroll ApprovalProductivity Monitoring
Soft Skills
Customer ServiceWritten CommunicationInterpersonal Skills
Industry Keywords
Health Information ManagementAcute Care SettingClient ManagementFederal RegulationsState Regulations
About the role
Key responsibilities & impact- Manage the daily scheduling of ROI Specialists at specified client sites.
- Act as liaison between MRO and Client Management staff.
- Ensure ROI activities comply with client policies, federal and state regulations, and timeliness standards.
- Manage workflow among on-site employees at multiple client sites.
- Adjust work assignments to cover peak periods, leave, and vacancies.
- Provide coverage during backlogs, illness, vacation, or leave of absence.
- Perform quality assurance monitoring of ROI Specialists’ work performance.
- Conduct productivity and work performance reviews with the Area Manager’s direction.
- Monitor performance and provide feedback for ROI Specialists.
- Manage employee schedules and approve bi-weekly payroll, including PTO requests.
- Promote positive customer service when interacting with patients, co-workers, and medical center personnel.
- Provide support to the Area Manager as needed.
Requirements
What you’ll need- High School Diploma/GED required.
- Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
- 1 years supervisory/management experience in acute care setting.
- Knowledge of HIPAA privacy information standards required.
- Demonstrates excellence in written communication and interpersonal skills.
- Proficiency in Microsoft Office Applications required.
- Ability to work at client facilities throughout the United States.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan