Disability Quality Analyst

MRO

. Provide direct assistance to the ROI Account Manager .

Posted 9/30/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $16 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing medical records while ensuring compliance with HIPAA/Privacy Guidelines and maintaining patient confidentiality. Strong organizational and customer service skills are essential for managing high call volumes and meeting production goals.

Highest-signal resume keywords

Medical Record ProcessingHIPAA ComplianceCustomer ServiceOrganizational SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInvoice CreationRecord ReviewChart UpdatingPayment Collection

Soft Skills

Professional DemeanorExcellent CommunicationDependabilityPositive AttitudeFlexibility

Certifications & Qualifications

High School Diploma

Industry Keywords

FMLADisability FormsPatient PrivacyComplianceAccounting of Disclosures

About the role

Key responsibilities & impact

Provide direct assistance to the ROI Account Manager
Review, process, and release medical records via mail, fax, email, and other mediums
Create invoices for disability/FMLA forms according to policies and procedures
Review records for accuracy and compliance with policies, procedures, and state/federal regulations
Provide and log detailed, accurate information on each processed file/chart
Update and maintain Accounting of Disclosures for disability/FMLA form activities
Apply accurate data to processed charts when necessary
Contact patients/requesters to collect payment on pending disability/FMLA forms
Assign forms to Disability Account Managers/Form Specialists as necessary
Provide customer service while ensuring patient privacy
Handle high call volumes while maintaining service and professionalism
Maintain production/quality goals and manage assigned accounts within established turnaround times
Report to the Director of Operations as necessary

Requirements

What you’ll need

Thorough and detail-oriented
Professional demeanor
Customer oriented disposition
Positive attitude and ability to interact well with employees
Excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion required
Ability to conduct and interpret HIPAA/Privacy Guidelines
Solid organizational skills, including multitasking and time-management
Flexibility to adapt to frequent changes in the industry and office
High School Diploma or equivalent required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan