Patient Advocate

MRO

. Manage incoming calls from customers and clients .

Posted 11/11/2026full-timeRemote • Kentucky • United StatesMid-LevelSenior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication and customer service skills while managing high volumes of calls and maintaining positive relationships with clients. Proficient in understanding and communicating workflows, processes, and policies, with a strong knowledge of HIPAA regulations.

Highest-signal resume keywords

Exceptional Communication SkillsCustomer Service SkillsKnowledge of HIPAA RegulationsProblem-Solving AbilityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call ManagementData CollectionProblem DefinitionLog Call ActionsAdministrative Duties

Soft Skills

Positive AttitudeConfidentialityDiscretionFlexibilityInterpersonal Skills

Tools & Technologies

MRO Clinics CarePortalComputer SystemsPhone SystemsNetworks

Industry Keywords

Release of InformationROIDepartmental TargetsClient RelationshipsWorkflow Processes

About the role

Key responsibilities & impact

Manage incoming calls from customers and clients
Listen to callers’ needs and provide information and solutions
Receive and manage high volumes of calls
Address questions and concerns about request status, invoice/fee issues, and request remediation
Answer calls promptly and courteously within prescribed standards and metrics
Maintain positive relationships with hospital clients and ROI requestors
Use communication guides for specific topics
Understand and communicate MRO Clinics workflows, processes, and policies
Log call actions and details accurately in the MRO Clinics CarePortal
Maintain a positive and professional relationship between MRO Clinics and customers/clients
Work across departments to resolve difficult and complex caller issues; transfer or escalate as needed
Provide backup support to Account Services groups and perform general administrative duties
Meet qualitative and quantitative departmental targets
Report directly to the Director of Operations

Requirements

What you’ll need

Exceptional communication and customer service skills
Knowledge of HIPAA and other regulatory requirements regarding ROI (Release of Information)
Ability to define problems, collect data, establish facts, and draw conclusions
Positive attitude and ability to interact well with customers and team members
Confidentiality and discretion
Sound understanding of computer systems, networks, and phone systems
Ability to work effectively individually and as part of a team
Ability to work across departmental lines
Ability to present information and respond to questions from the Director of Accounting
Ability to perform multifaceted projects alongside day-to-day activities
Flexibility to adapt to frequent changes in the industry and organization

Benefits

Comp & perks

Annual cash bonus eligibility
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan