ROI Service Administrator

MRO

. Receive inbound phone inquiries from requesters regarding medical records .

Posted 10/22/2026full-timeRemote • Kentucky • United StatesMid-LevelSenior💰 $16 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong knowledge of HIPAA and HITECH regulations while effectively managing inbound inquiries and maintaining positive client relationships. Proficient in data entry and navigating EMR systems to ensure accurate and timely processing of medical records.

Highest-signal resume keywords

HIPAA KnowledgeCustomer Service ExperienceData Entry SkillsProblem-Solving SkillsVerbal Communication Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryEMR Systems NavigationCritical ThinkingIndependent Decision-MakingMRO Processes

Soft Skills

Interpersonal SkillsRelationship BuildingAttention to DetailAbility to Work IndependentlyEffective Communication

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HIPAAHITECHMedical RecordsState/Federal RulingsClient Relationships

About the role

Key responsibilities & impact

Receive inbound phone inquiries from requesters regarding medical records
Answer questions regarding request status
Answer calls promptly and courteously within prescribed standards and metrics
Work with the Supervisor to escalate complex elevated issues
Maintain positive relationships with hospital clients and ROI requesters
Maintain strong knowledge of HIPAA, HITECH, state/federal rulings, statutes, facility requirements, and nuances
Participate in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement, and client/requester issues
Access and navigate multiple EMR systems to check the status of inbound phone inquiries
Post corrective actions in the corporate database to facilitate timely release of information processing
Perform other duties as assigned by management

Requirements

What you’ll need

High School Diploma or equivalent required
Experience with MRO daily processes and model; 6 months’ experience preferred
Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen
Computer knowledge
Accurate data entry skills and attention to detail
Prior customer service experience strongly preferred
Strong problem-solving skills
Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters
Ability to work effectively and independently in high volume production environments
Demonstrated proficiency in verbal communication
Ability to sit while using a computer for extended periods of time
Knowledge of HIPAA, HITECH, state/federal rulings, statutes, facility requirements, and nuances

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan