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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Release of Information processes, HIPAA regulations, and medical terminology while providing exceptional customer service and maintaining confidentiality. Proficient in using various office tools and technologies to manage patient medical records efficiently.
Highest-signal resume keywords
Release Of Information ExperienceHIPAA Regulations KnowledgeMedical Terminology KnowledgeCustomer Service ExperienceMicrosoft Word And Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMedical Records ManagementWorkflow OrganizationQuality CheckingInformation ValidationReport GenerationEquipment MaintenanceMultitaskingCritical ThinkingTraining And Mentoring
Soft Skills
Strong Organizational SkillsEffective Communication SkillsTeam CollaborationProfessionalismJudgment
Tools & Technologies
ROI OnlineFax MachineCopierMicrofilm MachineMultiline Phone System
Industry Keywords
Healthcare EnvironmentPatient Medical RecordsConfidentialityInformation SecurityState Fee Structures
About the role
Key responsibilities & impact- Provide support at a specified client site for Release of Information requests for patient medical records
- Exercise judgment and critical thinking for uncommon ROI requests with supervisor or management
- Assist with training ROI Specialist associates
- Dictate workflow for ROI Specialists at the site
- Generate and submit weekly reports from ROI Online and other tools
- Attend meetings and conference calls as directed
- Receive and process information requests from mail, walk-ins, telephone, and fax inquiries
- Date stamp requests and highlight pertinent data
- Validate requests and authorizations according to established procedures and HIPAA guidelines
- Retrieve, copy, scan, quality-check, and electronically transmit medical records
- Maintain equipment and troubleshoot issues with Help Desk assistance
- Provide professional customer service and telephone support
- Maintain organized work areas, properly store records and ensure adequate supplies
- Maintain knowledge of state fee structures, HIPAA regulations, and facility policies
- Maintain confidentiality, information security, and ethical handling of medical records
- Communicate with the Area Manager regarding changing needs, workload, difficulties, and special projects
- Report customer service concerns and potential HIPAA violations
- Use computers for data entry, retrieval, reporting, and time reporting
- Organize and prioritize workload to meet production goals
- Recognize and communicate emergency situations
- Maintain safety knowledge and report safety concerns
- Check assigned email systems daily and use assigned tools within guidelines
Requirements
What you’ll need- 1 year of experience, preferably with release of information, medical records, or other related experience in a healthcare environment
- Proven customer service experience and/or training
- Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations
- Simple health care terminology knowledge
- Ability to use fax, copier, microfilm machine, multiline phone system, and other required work tools
- Ability to learn new equipment and required processes in a fast paced environment
- Willingness to travel to multiple sites based on regional needs
- Ability to work professionally, effectively, and efficiently in a team environment
- Ability to multitask effectively and possess strong organizational, verbal, and written communication skills
- Current and valid driver’s license and personal automobile insurance meeting state-law requirements
- High School Diploma/GED required
- Prior work experience in Release of Information in a physician’s office or HIM Department required
- Knowledge of medical terminology required
- Knowledge of HIPAA regulations required
- Ability to use Microsoft Word and Excel
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan