Solutions Administrator

MRO

. Process Release of Information (ROI) requests for clients remotely .

Posted 10/6/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing Release of Information (ROI) requests while ensuring compliance with HIPAA regulations and maintaining accurate data entry. Capable of working independently in high-volume environments and effectively communicating with team members and clients.

Highest-signal resume keywords

HIPAA ComplianceData Entry AccuracyElectronic Document RetrievalOrganizational SkillsTeamwork Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ProcessingElectronic Document ManagementMedical Record RetrievalQuality ChecksInformation Validation

Soft Skills

Communication SkillsAttention to DetailDependabilityPositive AttitudeOrganizational Skills

Tools & Technologies

ROI-log DatabaseElectronic Data SystemsMRO Electronic Timekeeping System

Industry Keywords

Release of InformationClient RequestsPrivacy StatutesState LawsFacility Policies

About the role

Key responsibilities & impact

Process Release of Information (ROI) requests for clients remotely
Retrieve electronic documents from client databases
Log pertinent information and transfer electronic document images into the ROI-log proprietary database
Use electronic data systems to process information
Ensure timely completion of client requests to prevent backlog
Communicate with team members and client representatives to resolve issues
Decide which specific record components to release or make available
Review and apply HIPAA regulations to ensure compliance with privacy statutes
Validate requests and authorizations for release of medical information
Determine records to be released by reviewing requestor information and obtaining pertinent patient data from electronic, off-site, or physical records
Complete ROI requests accurately, perform quality checks, retrieve and pull medical records, and electronically transmit medical records to processing operations
Maintain knowledge of current state laws, HIPAA regulations, and facility policies and procedures
Accept additional assignments and assist with ROI backlogs and other ROI functions as needed
Record hours using proper class and activity codes in MRO’s electronic timekeeping system daily

Requirements

What you’ll need

High School diploma or equivalent required
College course beneficial but not required
Proficient computer skills
Accurate data entry skills
Ability to work effectively and independently in high volume production environments
Experience retrieving information from computer database is helpful
Dependable, good organizational skills, good communication skills and attention to detail
Positive teamwork-oriented attitude
Must be available during scheduled hours, dedicated to MRO work alignment in a distraction free and uninterrupted environment
Must adhere to productivity standards for each client’s work as assigned meeting minimum requirements

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan
Paid time off programs