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MRO

Supervisor, Indexing Operations

MRO

. Manage daily performance, attendance, and productivity of onshore Indexing Quality Specialists .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,000 - $69,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational performance and quality oversight in indexing services, with a strong focus on metrics-driven performance management and client-facing operations. Proven ability to lead teams, drive accountability, and implement process improvements to enhance service delivery and client satisfaction.

Highest-signal resume keywords
Performance ManagementQuality AssuranceClient-Facing OperationsData AnalysisIndexing Workflows

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IndexingDocument ReviewData ValidationPerformance Metrics AnalysisQuality ControlException HandlingProductivity ManagementCoachingOperational OversightStatistical Analysis
Soft Skills
Team LeadershipInfluencing Without AuthorityCommunicationCoachingAccountability
Industry Keywords
HIPAAPHI HandlingGlobal Delivery OperationsService Delivery LeadershipOperational Readiness

About the role

Key responsibilities & impact
  • Manage daily performance, attendance, and productivity of onshore Indexing Quality Specialists
  • Monitor queue volume and throughput; escalate capacity issues to the Business Line Manager
  • Partner with the QA Lead on quality calibration and individual coaching plans
  • Conduct 1:1s, performance reviews, and coaching or corrective action as needed
  • Provide operational oversight of GCC indexing performance, including quality, productivity, service levels, and adherence to established workflows
  • Review GCC performance metrics and trends, identify areas for improvement, and drive accountability through established governance and escalation processes
  • Coordinate with GCC leadership on staffing, workflow management, escalation handling, training, and shift coverage needs
  • Report performance and quality metrics to the Business Line Manager
  • Serve as the primary client-facing operational contact for indexing services, participating in client discussions, status reviews, performance reporting, and issue resolution activities
  • Prepare and communicate service-line performance metrics, quality results, operational risks, and improvement initiatives to internal leadership and clients
  • Own operational follow-up and action planning related to client feedback, escalations, and service-level commitments
  • Monitor end-to-end indexing performance across all delivery teams and recommend process improvements to increase quality, efficiency, and client satisfaction
  • Support service-line growth initiatives, operational readiness activities, and implementation of new client requirements as needed
  • Lead by example and foster a positive, accountable team environment that supports consistent quality for the client
  • Perform other duties as assigned

Requirements

What you’ll need
  • High School Diploma or equivalent required
  • College degree with preferred concentration on statistical, accounting, or similar disciplines
  • Prior experience supervising hourly/production staff, ideally in a QA or document review environment
  • Comfort with metrics-driven performance management — this is a must
  • Experience partnering with or overseeing remote or distributed teams preferred
  • Familiarity with HIPAA/PHI handling expectations
  • Experience managing vendor, offshore, or global delivery operations preferred
  • Experience in client-facing operations, account support, or service delivery leadership preferred
  • Strong analytical and reporting skills with the ability to interpret operational performance metrics and develop action plans
  • Demonstrated ability to influence cross-functional teams and partners without direct authority
  • Experience performing or leading indexing, document classification, document review, data validation, medical record review, or other production-based quality review functions required
  • Demonstrated understanding of indexing workflows, quality controls, productivity management, exception handling, and accuracy standards

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan
  • Remote work arrangement