Systems Engineer – Manager

MRO

. Lead, coach, and develop a team responsible for enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $121,000 - $164,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise infrastructure services and application stewardship, with a strong focus on Microsoft 365, Active Directory, and operational improvement. Proven ability to lead technical teams, coordinate service delivery, and enhance software tool utilization while maintaining effective communication with stakeholders.

Highest-signal resume keywords

Microsoft 365 ManagementActive Directory AdministrationService Delivery ManagementTechnical Team LeadershipIncident Response Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems EngineeringInfrastructure ServicesTechnical Service ManagementSoftware Tool AdministrationPatching CoordinationMonitoring and ObservabilityCertificate Lifecycle ManagementSaaS Platform ManagementIT Service ManagementDocumentation Management

Soft Skills

Communication SkillsTeam DevelopmentAccountabilityCustomer-Focused ServicePerformance Feedback

Tools & Technologies

Jira Service ManagementDataDogSolarWindsAzure MonitorMicrosoft 365 Admin Reporting

Certifications & Qualifications

Microsoft CertificationsCisco CertificationsAWS CertificationsVMware CertificationsITIL Certification

Industry Keywords

Enterprise ITOperational ReadinessVendor ManagementSoftware Asset ManagementCompliance-Driven Environments

Tech Stack

Tools & technologies

AWSAzureITSMVMware

About the role

Key responsibilities & impact

Lead, coach, and develop a team responsible for enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support
Manage service delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and related shared infrastructure services
Own the inventory and stewardship of third-party applications and software tools used by software engineering teams
Maintain knowledge of how third-party applications, engineering tools, and infrastructure services support company products, services, development workflows, integrations, and operational support models
Partner with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams
Define service dependencies, architecture standards, technical handoffs, escalation paths, platform ownership boundaries, operational readiness expectations, and lifecycle plans
Translate service standards into operational procedures, analyst runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, user-impact communications, and repeatable support practices
Drive utilization, feature adoption, process improvement, and value realization for software tool investments
Maintain service documentation, application inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, knowledge-base articles, and operational handoff materials
Coordinate infrastructure service changes, patching, upgrades, deployments, certificate renewals, access changes, monitoring improvements, and maintenance windows
Track service performance, incident trends, adoption patterns, license utilization, application risk, vendor support performance, documentation gaps, lifecycle concerns, and improvement opportunities; provide updates and recommendations to leadership
Conduct one-on-one meetings, performance feedback, goal setting, staffing coordination, career development, and succession planning for direct reports
Model communication, accountability, sound judgment, urgency, security awareness, and customer-focused service

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent combination of education, technical experience, service management experience, and leadership experience
5+ years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role
3+ years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure services, application services, software tools, or operational support functions
Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, and enterprise collaboration and identity service delivery
Experience coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, and recurring maintenance processes
Experience managing inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership records, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation requirements
Ability to understand and document how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support company products, services, development workflows, security requirements, and operational processes
Experience managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk using IT service management platforms such as Jira Service Management
Experience using monitoring, reporting, analytics, utilization, or observability tools such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms
Ability to prioritize competing technical and operational demands and communicate effectively with leadership, technical teams, vendors, and business stakeholders
Strong written and verbal communication skills
Demonstrated ability to develop team members, improve engineering practices, reinforce accountability, manage technical debt, and sustain reliable service delivery
Preferred: experience leading distributed or remote teams
Preferred: experience with Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, and account lifecycle processes
Preferred: experience with PowerShell or other scripting and automation tools
Preferred: experience supporting software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization initiatives
Preferred: experience supporting regulated or compliance-driven environments
Preferred: relevant industry certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent certifications

Benefits

Comp & perks

Annual cash bonus
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan