Systems Engineer – Manager, Operations

MRO

. Lead, coach, and support a team of Systems Engineer analysts responsible for daily infrastructure operations, incident response, service requests, monitoring, maintenance, and documentation .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $121,000 - $164,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and managing technical teams in infrastructure services, with a strong focus on incident response, operational performance tracking, and process improvement. Proficient in utilizing IT service management platforms and monitoring tools to ensure reliable service delivery and effective communication across stakeholders.

Highest-signal resume keywords

Systems EngineeringIncident Response ManagementMicrosoft Windows Server OperationsIT Service Management (Jira Service Management)Monitoring Tools (DataDog, SolarWinds)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ServicesVirtualizationApplication ServicesChange ManagementOperational DocumentationActive DirectoryPowerShellNetwork Concepts (DNS, DHCP, VPN)Service Requests ManagementTechnical Service Management

Soft Skills

Team LeadershipCommunication SkillsMentoringDecision MakingProcess Improvement

Tools & Technologies

DataDogSolarWindsAzure MonitorJira Service ManagementMonitoring and Observability Tools

Certifications & Qualifications

Microsoft CertificationsCisco CertificationsAWS CertificationsVMware CertificationsITIL Certification

Industry Keywords

Infrastructure OperationsService ManagementOperational ReadinessCross-Functional CoordinationService Level Agreements (SLA)

Tech Stack

Tools & technologies

AWSAzureDNSFirewallsITSMVMware

About the role

Key responsibilities & impact

Lead, coach, and support a team of Systems Engineer analysts responsible for daily infrastructure operations, incident response, service requests, monitoring, maintenance, and documentation
Manage incoming work, backlog, ticket queues, priorities, assignments, and escalation paths
Coordinate analyst response to incidents, recurring issues, service degradation, capacity concerns, and operational risks
Serve as the primary escalation and coordination point for analyst workflow
Ensure analysts follow runbooks, documentation standards, change management practices, access procedures, and operational controls
Support infrastructure changes, patching, upgrades, certificate renewals, deployments, and maintenance windows
Review ticket quality, operational documentation, knowledge-base articles, and runbooks
Track operational performance, workload distribution, SLA adherence, incident trends, and improvement opportunities
Promote cross-training, knowledge sharing, and analyst skill development across infrastructure services
Conduct one-on-one meetings, performance feedback, goal setting, staffing coordination, and career development activities
Partner with leadership to improve support processes, monitoring and alerting practices, operational readiness, team procedures, and workflows
Communicate with engineering, security, application, network, business, vendor, and technical stakeholders

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent combination of education, technical experience, service management experience, and leadership experience
5+ years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role
3+ years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure services, application services, software tools, or operational support functions
Strong working knowledge of Microsoft Windows Server operations, production infrastructure support, virtualization, application services, identity services, certificates, monitoring, and related enterprise platforms
Working understanding of enterprise networking concepts and operational dependencies, including DNS, DHCP, routing, firewalls, VPN, load balancing, certificates, and secure connectivity
Experience managing incident response, ticket queues, service requests, escalations, change records, and operational documentation using IT service management platforms such as Jira Service Management
Experience using monitoring and observability tools such as DataDog, SolarWinds, Azure Monitor, or similar platforms
Ability to prioritize competing operational demands and make sound decisions in production support situations
Strong written and verbal communication skills
Demonstrated ability to develop team members, improve processes, reinforce accountability, and sustain reliable service delivery
Preferred: Experience leading distributed or remote technical teams
Preferred: Knowledge of Active Directory, Entra ID, Okta, group policy, and account lifecycle processes
Preferred: Experience with PowerShell or other scripting tools
Preferred: Experience supporting operational readiness, post-incident reviews, continuous improvement, process documentation, and cross-functional technical coordination
Preferred: Relevant industry certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent certifications

Benefits

Comp & perks

Annual cash bonus eligibility
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan
Remote work arrangement