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Industrial Relations Manager
MS Companies. Lead and deliver M&S's industrial relations strategy across the business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Industrial Relations and Employee Relations, with a strong understanding of UK Employment Law and best practices in collective consultation. Proven ability to influence senior leaders and navigate complex stakeholder environments while ensuring effective colleague representation and engagement.
Highest-signal resume keywords
Industrial Relations ExpertiseEmployee Relations ExperienceUK Employment Law KnowledgeStakeholder Engagement SkillsNegotiation and Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Influencing SkillsRelationship-Building SkillsCollaborationResilience
Industry Keywords
Colleague RepresentationConsultationTrade UnionsWorks CouncilsBusiness TransformationRisk ManagementCommercial PrioritiesCollective ConsultationEmployee RepresentationOrganisational Change
About the role
Key responsibilities & impact- Lead and deliver M&S's industrial relations strategy across the business
- Take a proactive, risk-based approach to colleague representation, consultation and engagement
- Act as the key advisor to BIG and build strong relationships with representatives
- Ensure colleague voice is embedded in business decisions and transformation programmes
- Support leaders through organisational change, restructures and business transformation programmes
- Ensure consultation activity is effective, compliant and colleague-focused
- Build constructive relationships with trade unions and employee representatives
- Lead consultation, negotiation and engagement activity where required
- Provide expert industrial and employee relations advice to senior stakeholders
- Help manage risk while balancing commercial priorities and colleague experience
Requirements
What you’ll need- Experienced Industrial Relations, Employee Relations or Workforce Relations professional
- Track record of operating within large, complex organisations
- Experience working with employee representative groups, works councils and/or recognised trade unions
- Highly knowledgeable in UK employment law
- Strong understanding of collective consultation, employee representation and industrial relations best practice
- Ability to influence confidently and build credibility with senior leaders
- Ability to navigate complex stakeholder environments and deliver pragmatic solutions
- Commercially minded, resilient and collaborative
- Excellent communication, negotiation and relationship-building skills
Benefits
Comp & perks- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
- Hybrid working with support teams in the office three days a week