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Senior Platform Engineer – Network Operations
MS Companies. Lead the day-to-day operation, availability and stability of the M&S network platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise network operations, including cloud, datacentre, WAN, LAN, and security technologies, while driving service quality and continuous improvement through effective incident management and operational excellence.
Highest-signal resume keywords
Enterprise Network OperationsITIL ProcessesRoot Cause AnalysisService ManagementContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud TechnologiesDatacentre TechnologiesWAN TechnologiesLAN TechnologiesWireless TechnologiesSecurity TechnologiesIncident ManagementProblem ManagementChange ManagementPerformance Reporting
Soft Skills
Collaborative ApproachAccountabilityClear Communication
Tools & Technologies
ITSM ToolingKPI FrameworksAutomation ToolsMonitoring Tools
Industry Keywords
Operational ExcellenceService PerformanceGovernanceComplianceCustomer Satisfaction
Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Lead the day-to-day operation, availability and stability of the M&S network platform
- Ensure network services remain resilient, secure and reliable
- Manage incident, problem and change activities
- Provide technical leadership during escalated incidents
- Drive effective resolution and root cause analysis
- Partner with suppliers, service providers and internal stakeholders on service performance, governance, compliance and operational excellence
- Develop and improve operational processes, automation, monitoring, reporting and KPI frameworks
- Identify opportunities to strengthen reliability, security, resilience and cost-effectiveness across the network estate
- Support engineers and partners with technical escalations
- Drive service quality, customer satisfaction and continuous improvement across the support function
Requirements
What you’ll need- Experience in enterprise network operations, including cloud, datacentre, WAN, LAN, wireless and security technologies
- Comfortable working with ITIL processes, ITSM tooling, service management disciplines and performance reporting
- Ability to analyse complex technical issues, perform root cause analysis and communicate solutions clearly to technical and non-technical audiences
- Experience working with partners and cross-functional teams in complex environments
- Collaborative and accountable approach
- Interest in continuous improvement, automation, security and operational excellence
Benefits
Comp & perks- 20% colleague discount across all M&S products and many third-party brands for the employee and a household member after probation
- Competitive holiday entitlement with the potential to buy extra holiday days
- Discretionary bonus schemes based on personal objectives and business performance
- Defined Contribution Pension Scheme and Life Assurance
- Tailored induction and a wide range of training programmes
- Perks and discounts via the M&S Choices portal
- Parental, adoption and neonatal policies
- Wellbeing support, including 24/7 Virtual GP and PAM Assist
- Charity volunteer day