Sales Manager

MSC SERVICES

. Lead and direct the Retail production team, including sales and processing, to meet or exceed volume and quality production goals .

Posted 10/9/2026full-timeColorado Springs • Colorado • United StatesMid-LevelSenior💰 $56,485 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail mortgage lending, including sales leadership, pipeline management, and compliance with underwriting guidelines. Proven ability to train and retain staff while leveraging technology to improve processes and ensure customer satisfaction.

Highest-signal resume keywords

Sales LeadershipMortgage LendingPipeline ManagementCompliance RegulationsUnderwriting Guidelines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Mortgage LendingSales TechnologyLoan ProcessingLoan FundingPipeline ReportingEscalation ManagementProblem ResolutionTimelines ManagementCustomer SatisfactionDirect Report Management

Soft Skills

Team LeadershipStrategic PlanningCollaborationTrainingCommunication

Industry Keywords

Industry StandardsCompliance RegulationsUnderwriting GuidelinesLoan Cycle TimesThird-Party UnderwritingAppraisal ManagementRate Lock ExtensionsPrice Concessions

About the role

Key responsibilities & impact

Lead and direct the Retail production team, including sales and processing, to meet or exceed volume and quality production goals
Conduct strategic planning, manage people, sell, leverage technology, and improve processes
Train and retain production staff
Directly oversee and manage the retail active pipeline from loan submission through processing to loan funding
Provide daily pipeline reporting from the retail branch level through Senior Management
Collaborate with the Retail Underwriting Manager and Closing Manager to resolve loan-level problems and ensure timely closing and customer satisfaction
Manage timelines and loan cycle times to prevent loans from becoming stagnant
Manage escalations, including third-party underwriting and appraisal vendors
Manage rush requests in underwriting and closing
Escalate price concessions, rate lock extensions beyond policy, appraisal invoices outside policy, and underwriting guideline exceptions to the Vice President of Retail Lending

Requirements

What you’ll need

Minimum 5 years in sales leadership positions
Manage 8 or more direct reports
4+ years’ experience in direct mortgage lending
Understanding of industry standards
Understanding of compliance regulations
Understanding of underwriting guidelines
2+ years’ experience with sales technology
Prolonged periods at a desk and working on the computer
Ability to occasionally move around the office
Ability to occasionally lift up to 10 pounds
Must be able to push, pull, bend at the knees and waist, twist at the waist, raise and hold arms overhead, turn head-neck-shoulders, and grasp and hold tools and other items

Benefits

Comp & perks

Comprehensive benefit package and PTO (paid time off) for eligible employees
Health, Dental and Vision Insurance
Health Savings Account
Flexible Spending Account
Health Reimbursement Arrangement
Life and AD&D coverage
Voluntary Supplemental Life insurance
Voluntary Short-Term Disability insurance
Long-Term Disability insurance
Supplemental insurance
Company retirement plan for eligible employees
Variable commission tied to attainment of business goals