Auto Physical Damage Claim Specialist

MSIG USA

. Handle commercial auto physical damage claims, PIP/MedPay matters, and minor to moderate bodily injury claims within assigned authority .

Posted 10/2/2026full-timeCincinnati • Ohio • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling commercial auto physical damage claims, including evaluating total losses, managing subrogation opportunities, and ensuring compliance with fair claims settlement practices. Proficient in communication with various stakeholders and maintaining accurate claim documentation.

Highest-signal resume keywords

Claims ManagementAuto Physical Damage ClaimsAdjuster LicenseCommercial Auto ExperienceBodily Injury Claims

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationLiability DeterminationTotal Loss AssessmentSubrogation IdentificationFraud InvestigationDocumentation ManagementPolicy VerificationAppraisal ReviewReserve EstablishmentCustomer Communication

Soft Skills

Problem SolvingAttention to DetailEffective CommunicationCollaborationCustomer Satisfaction Focus

Tools & Technologies

TelematicsDigital PortalsDashcam TechnologyClaims Management Software

Certifications & Qualifications

Adjuster LicenseAICCPCUI-CARASE Collision Training

Industry Keywords

Commercial Auto ClaimsPIPMedPayBodily InjuryFair Claims Settlement PracticesSalvage ProtocolsLoss-of-UseTowingStorage ExposuresContinuing Education Requirements

About the role

Key responsibilities & impact

Handle commercial auto physical damage claims, PIP/MedPay matters, and minor to moderate bodily injury claims within assigned authority
Review new assignments, verify policies, vehicle schedules, coverages, and endorsements
Make documented liability determinations using reports, statements, photographs, dashcam, telematics, and scene information
Triage and route claims to appropriate handling channels
Evaluate physical damage and total losses; review appraisals, supplements, and repair invoices
Manage rental, loss-of-use, towing, and storage exposures
Investigate and resolve minor to moderate bodily injury claims; establish reserves and escalate claims as required
Identify total losses, evaluate diminished value claims, and manage salvage protocols
Identify subrogation and fraud opportunities; pursue recovery and make SIU referrals
Maintain claim files, diaries, reserves, payments, and settlement documentation
Communicate with insureds, claimants, brokers, and fleet managers through phone, email, text, and digital portals
Support continuous improvement and reporting for cycle time, severity, total loss rate, recovery, and customer satisfaction

Requirements

What you’ll need

High school diploma or GED required
Bachelor’s degree preferred
At least five years of claims experience, including three or more years handling auto physical damage claims
Commercial auto or fleet experience strongly preferred
Active adjuster license or ability to obtain one within 90 days of hire, plus additional state licenses as required
AIC, CPCU, I-CAR, ASE collision training, or similar industry credentials preferred
Must comply with applicable fair claims settlement practices laws and regulations
Must maintain required adjuster licenses and complete continuing education requirements

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts