MSIG USA

Human Resources

• Execute enterprise talent strategy aligned with long-term business objectives
• Partner with the CFO, CIO, Chief Claims Officer, General Counsel, Chief Audit Executive, and business leaders to identify talent priorities and capability gaps
• Build an integrated talent management framework covering workforce planning, leadership development, succession, assessment, mobility, and performance
• Establish governance for talent reviews and organizational planning
• Establish a consistent strategic HR consulting model across business units
• Advise senior leaders on organizational effectiveness, leadership capability, workforce planning, and change management
• Lead annual enterprise talent reviews and succession planning discussions with executive leadership and the Board
• Build succession pipelines for executive and critical roles
• Oversee workplace investigations and complex employee relations matters
• Lead organizational redesign and support enterprise change initiatives
• Serve as executive coach and trusted advisor to senior leaders
• Develop talent dashboards and use workforce analytics to inform executive decision-making
• Present talent insights and recommendations to executive leadership and the Board

HR Talent Partner – Business Enablement

Claim Specialist

• Handle commercial auto physical damage claims, PIP/MedPay matters, and minor to moderate bodily injury claims within assigned authority
• Review new assignments, verify policies, vehicle schedules, coverages, and endorsements
• Make documented liability determinations using reports, statements, photographs, dashcam, telematics, and scene information
• Triage and route claims to appropriate handling channels
• Evaluate physical damage and total losses; review appraisals, supplements, and repair invoices
• Manage rental, loss-of-use, towing, and storage exposures
• Investigate and resolve minor to moderate bodily injury claims; establish reserves and escalate claims as required
• Identify total losses, evaluate diminished value claims, and manage salvage protocols
• Identify subrogation and fraud opportunities; pursue recovery and make SIU referrals
• Maintain claim files, diaries, reserves, payments, and settlement documentation
• Communicate with insureds, claimants, brokers, and fleet managers through phone, email, text, and digital portals
• Support continuous improvement and reporting for cycle time, severity, total loss rate, recovery, and customer satisfaction

Auto Physical Damage Claim Specialist

Representative

• Handle commercial auto physical damage claims within assigned authority and MSMM Claims Handling Guidelines
• Review new assignments, verify policies, vehicle schedules, coverages, and endorsements
• Make documented liability determinations using reports, statements, photographs, dashcam, telematics, and scene information
• Triage claims to appropriate handling channels and re-route them as damage develops
• Evaluate physical damage and total losses; review appraisals, supplements, invoices, labor rates, and repair operations
• Manage rental, loss-of-use, towing, and storage exposures
• Identify total losses and evaluate diminished value claims
• Identify subrogation opportunities, preserve evidence, notify responsible parties and carriers, and pursue recovery
• Recognize fraud indicators, report to ISO ClaimSearch and NICB, and refer claims to SIU
• Set and adjust reserves; escalate files exceeding authority or involving coverage, litigation, or severity concerns
• Maintain complete electronic claim files and diaries
• Comply with unfair claims settlement practices laws and regulations
• Issue accurate electronic and digital payments to insureds, claimants, repair facilities, and lienholders
• Communicate with insureds, claimants, brokers, and fleet managers via phone, email, text, and digital portals
• Follow dedicated-account handling instructions and client service commitments
• Contribute to continuous improvement, workflow and vendor issue resolution, data quality, and reporting on claims metrics

Senior Auto Physical Damage Claim Representative

Product Specialist

• Prepare, submit, and track Workers' Compensation rate, rule, form, and loss cost filings through SERFF and applicable state filing systems
• Coordinate with internal stakeholders and external filing partners to ensure timely and accurate filing submissions
• Draft responses to regulatory objections and information requests from state insurance departments
• Monitor filing statuses and maintain documentation supporting regulatory approvals and implementation activities
• Ensure regulatory compliance with state-specific Workers' Compensation requirements across all jurisdictions where MSIG USA writes business
• Monitor NCCI circulars, state bulletins, and independent bureau updates for impacts to MSIG USA products
• Coordinate the review and implementation of bureau loss cost, rating, rule, and form changes
• Partner with Actuarial to support loss cost multiplier filings, rate changes, and related regulatory submissions
• Maintain tracking tools and implementation schedules to ensure bureau changes are adopted within required timeframes
• Assist in evaluating regulatory and competitive impacts of bureau updates and market changes
• Support the development and maintenance of Workers' Compensation products, forms, endorsements, and rules
• Collaborate with Product Development and IT teams to draft and validate business requirements for policy administration system enhancements
• Participate in product launches, state expansions, and system implementation initiatives
• Assist with testing and validation activities related to product changes and regulatory updates
• Serve as a subject matter resource for Workers' Compensation regulatory and filing requirements
• Partner with Underwriting, Actuarial, Compliance, Legal, Claims, and Operations teams to support business objectives and ensure regulatory compliance
• Provide regular updates on filing activity, approval status, bureau changes, and implementation timelines
• Support internal and external audits by maintaining organized and audit-ready filing documentation
• Identify opportunities to improve filing processes, reporting capabilities, and workflow efficiencies
• Maintain filing procedures, templates, and documentation standards
• Support the use and enhancement of filing management tools and technology platforms
• Contribute to continuous improvement initiatives that enhance accuracy, productivity, and regulatory responsiveness

Workers Compensation Product Specialist

Engineering Manager

• Manage a team of multiline and/or property field engineers and ensure work meets quality control standards.
• Ensure production goals and report turnaround times meet or exceed established goals.
• Complete joint field visits with field engineers to provide quality control and guidance.
• Manage subcontractor selection, assignments, due dates, and report quality.
• Establish and monitor risk improvement service plans for large accounts focused on key loss sources.
• Secure specialty service quotes for Industrial Hygiene, large chemical property risks, and Ergonomics.
• Collaborate with management and the Director of Risk Engineering.
• Participate in monthly Underwriting meetings and provide recommendation compliance reports.
• Ensure consistent service across all sites of multi-location accounts.
• Promote effective use of loss data systems and Risk Engineering services to producers and prospective accounts.
• Supervise staff of 5, including interviewing, hiring, training, work assignment, performance appraisal, rewards, discipline, and problem resolution.

Risk Engineering Manager

• Draft, review, and revise commercial insurance endorsements, state amendatory forms, state-specific notices, and related product documentation
• Support new products, coverage enhancements, and updates to existing forms
• Support large product filing and implementation projects
• Coordinate responses to form-related regulatory inquiries and objections
• Address routine regulatory matters, prepare draft responses for Product Counsel review, and escalate substantive legal, regulatory, or coverage issues
• Conduct and track research regarding jurisdiction-specific filing rules, regulatory requirements, and related product topics
• Compile requirements and develop internal and underwriting-facing reference tools
• Develop quality-control drafting checklists, templates, reference guides, and procedures
• Collaborate with business, legal, regulatory, and operational stakeholders throughout the product lifecycle
• Report to the Assistant Vice President, Product Counsel Manager as a non-managerial individual contributor

Recruitment

• Coordinate candidate interviews, including scheduling, interviewer availability, virtual or onsite logistics, meeting invitations, room reservations, and candidate instructions
• Communicate with candidates, hiring managers, interviewers, Talent Acquisition Partners, and other stakeholders throughout the recruiting process
• Create and maintain interview schedules, interview materials, candidate itineraries, and recruiting documentation
• Support requisition administration and maintain candidate, requisition, interview, disposition, and offer information in Workday Recruiting
• Assist with job postings, candidate communications, interview feedback collection, disposition activity, offer documentation, and process follow-up
• Create, prepare, and distribute offer letters and related employment documentation
• Coordinate offer approvals, signatures, status updates, and next steps
• Manage background checks and pre-employment screening, including monitoring progress and resolving issues
• Coordinate pre-employment activities and onboarding handoffs
• Monitor outstanding recruiting activities and follow up with stakeholders
• Support employee referral, internal mobility, internship, early-career, recruiting event, and employer branding activities
• Generate recruiting reports, trackers, and routine metrics
• Maintain recruiting files, templates, process documents, shared resources, and records
• Support agency and vendor administration
• Identify process issues and support Workday Recruiting enhancements
• Protect confidential information
• Provide administrative and project support to Talent Acquisition

Recruiting Coordinator

Manager

• Assist in developing and updating casualty underwriting guidelines, appetite statements, and class guidance
• Assist in maintaining underwriting authority frameworks and referral protocols, and help communicate them to underwriting teams
• Support leadership in translating company risk appetite into practical direction for underwriters
• Participate in underwriting audits and peer reviews, evaluating file quality, pricing documentation, and adherence to guidelines and authority
• Summarize review findings and share recommendations with underwriting leadership
• Help monitor portfolio trends such as rate change, mix of business, and limits deployment, and flag areas needing attention
• Review referred risks within your authority and provide technical guidance on coverage, terms, and pricing
• Stay current on emerging casualty issues and share insights with the team
• Work with actuarial on rating tools, rate monitoring, and pricing guidance
• Partner with claims to understand loss trends and incorporate lessons learned into underwriting guidance
• Provide underwriting input on forms, endorsements, and product updates
• Serve as a technical resource and mentor for less experienced underwriters
• Help develop and deliver training on guidelines, coverage topics, and underwriting best practices

Casualty Portfolio Manager

Financial Planning and Analysis

• Manage a diverse portfolio of complex Financial Lines claims from initial notice through resolution
• Analyze coverage, liability, damages, and exposure issues; establish appropriate reserves and provide accurate claim assessments
• Draft coverage position letters, reservation of rights letters, and other claim-related communications
• Evaluate and manage high-severity matters, including securities litigation, class actions, regulatory investigations, and complex commercial disputes
• Develop and execute strategic claim resolution plans, including settlement negotiations within delegated authority
• Escalate matters requiring higher-level approval
• Coordinate with outside counsel on litigation strategy while controlling legal spend
• Collaborate with underwriting, actuarial, legal, and senior leadership on emerging risks, claim trends, and portfolio performance
• Build and maintain relationships with insureds, brokers, defense counsel, and business partners
• Prepare claim summaries, authority requests, and management reports
• Maintain accurate claim documentation and file records in accordance with company and regulatory requirements
• Contribute to the continued growth and development of the Financial Lines claims operation