Claims Manager

MSIG USA

. Review and assign new loss notices and oversee the timely, effective handling of Excess claims.

Posted 11/5/2026full-timeUnited StatesSeniorLead💰 $180,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing Excess casualty claims, providing technical direction, and ensuring compliance with regulatory requirements. Strong leadership skills in developing claims professionals and overseeing complex claims processes are essential.

Highest-signal resume keywords

Excess Casualty Claims ManagementClaims Investigation and Coverage AnalysisLitigation Management and NegotiationLeadership and Team DevelopmentCommercial General Liability Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationCoverage AnalysisNegotiationReservingLitigation ManagementQuality Assurance AuditsClaims DocumentationCost ManagementTechnical Claims TrainingClaims Reporting

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsProblem-SolvingDecision-Making

Certifications & Qualifications

Active Law LicenseJuris Doctor (J.D.)CPCU

Industry Keywords

Property and Casualty ClaimsExcess/Umbrella CoverageRegulatory ComplianceClaims Handling ProceduresHome Office Claim Staff

About the role

Key responsibilities & impact

Review and assign new loss notices and oversee the timely, effective handling of Excess claims.
Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
Review open claim files for investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
Monitor claim reserves and expenses.
Provide guidance on Excess/Umbrella coverage and communicate coverage positions.
Oversee litigation strategies, litigation plans, cost management, negotiations, and resolution.
Ensure required claims are reported to Home Office Claim Staff and reinsurers.
Ensure claim handling and documentation comply with company policies, procedures, regulatory requirements, and applicable laws.
Conduct quality assurance audits and periodic open-claim reviews.
Partner with Underwriting and other business areas on significant claims, coverage considerations, claim trends, and Excess business issues.
Lead, coach, and develop claims professionals.
Support recruiting, hiring, onboarding, training, work assignment, and performance management.
Develop and support technical claims training.
Delegate work and establish expectations and accountability.
Provide responsive service and maintain communication with insureds, claimants, brokers, and stakeholders.
Participate in claim reviews, client meetings, teleconferences, and service presentations.
Handle or directly manage selected complex Excess claims.
Participate in special projects and assignments as needed.

Requirements

What you’ll need

Bachelor's degree from a four-year college or university.
10+ years of related property and casualty claims experience, with significant experience handling Excess casualty claims.
5+ years of management or supervisory experience.
Active license to practice law in at least one U.S. jurisdiction.
Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management.
Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage.
Demonstrated leadership and claims management ability.
Strong verbal and written communication skills.
Effective interpersonal, negotiation, problem-solving, and decision-making skills.
Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims.
Juris Doctor (J.D.) highly preferred.
CPCU or other advanced claims training/designation preferred.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts