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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in General Liability claims management, including investigation, coverage analysis, negotiation, and litigation management. Proven leadership in developing claims professionals and collaborating with underwriting and business partners to ensure effective claims handling and compliance.
Highest-signal resume keywords
General Liability Claims ManagementClaims Investigation and Coverage AnalysisLeadership and Team DevelopmentNegotiation and Litigation ManagementActive Law License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationCoverage AnalysisLitigation ManagementReservingNegotiationClaims ReportingQuality Assurance AuditsCost ManagementTechnical Claims TrainingExcess Casualty Claims Handling
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsProblem-SolvingDecision-Making
Certifications & Qualifications
Juris Doctor (J.D.)CPCU
Industry Keywords
Commercial General LiabilityExcess/Umbrella CoverageProperty and Casualty ClaimsClaims AuditsHome Office Claims
About the role
Key responsibilities & impact- Provide leadership, technical oversight, and management of General Liability Claims
- Review and assign new loss notices and oversee timely, effective handling of General Liability claims
- Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims
- Review open claim files for investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies
- Monitor claim reserves and expenses
- Guide Commercial General Liability coverage analysis and communication of coverage positions
- Oversee litigation strategies, cost management, negotiations, and resolution
- Ensure required claims are reported to Home Office Claim Staff and reinsurers
- Maintain required licenses, certifications, and designations
- Conduct quality assurance audits and periodic open-claim reviews
- Participate in Home Office audits and claim reviews
- Partner with Underwriting and other business areas on significant claims, coverage considerations, and claim trends
- Lead, coach, and develop claims professionals
- Support recruiting, hiring, onboarding, training, work assignment, and performance management
- Develop and support technical claims training
- Delegate work and establish expectations and accountability
- Provide responsive service to insureds, claimants, brokers, and other stakeholders
- Participate in claim reviews, client meetings, teleconferences, and service presentations
- Build relationships with Underwriting and internal business partners
- Handle or directly manage selected complex General Liability claims
- Participate in special projects and assignments
Requirements
What you’ll need- Bachelor's degree from a four-year college or university
- 10+ years of related property and casualty claims experience, with significant experience handling Excess casualty claims
- 5+ years of management or supervisory experience
- Active license to practice law in at least one U.S. jurisdiction
- Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management
- Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage
- Demonstrated leadership and claims management ability
- Strong verbal and written communication skills
- Effective interpersonal, negotiation, problem-solving, and decision-making skills
- Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims
- Juris Doctor (J.D.) highly preferred
- CPCU or other advanced claims training/designation preferred
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- 401(k) with a generous employer match and profit-sharing contribution
- Wellness incentive program
- Life and accidental death and dismemberment (AD&D) insurance
- Flexible spending programs
- Short-term and long-term disability plans
- Paid time off program
- Paid charitable leave
- Paid parental leave
- Tuition reimbursement program
- Personal insurance (auto/homeowners) discounts