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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic Orders applications, including configuration, maintenance, and optimization, while effectively collaborating with clinical and operational teams to enhance workflows and user experience. Strong analytical and problem-solving skills are essential for troubleshooting and resolving application issues in a fast-paced healthcare environment.
Highest-signal resume keywords
Active Epic Orders CertificationEpic Orders Application SupportClinical Workflow KnowledgeAnalytical Problem-Solving SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Epic Orders ConfigurationApplication TroubleshootingWorkflow OptimizationTesting Script DevelopmentProcess Improvement
Soft Skills
Attention to DetailOrganizational SkillsCustomer Service CommitmentPartnership Building
Tools & Technologies
Epic ApplicationsEpic CupidEpic Radiant
Certifications & Qualifications
Epic Orders Certification
Industry Keywords
Healthcare EnvironmentOrder Management ProcessesClinical Decision Support
About the role
Key responsibilities & impact- Support the configuration, maintenance, and optimization of Epic Orders applications and workflows
- Analyze, troubleshoot, and resolve application, workflow, and system issues
- Collaborate with clinical, operational, and technical stakeholders to gather requirements and implement solutions
- Participate in application upgrades, enhancements, testing, and deployment activities
- Support order entry workflows and related clinical decision support functionality
- Review and manage worklists and operational queues within Epic applications
- Assist with workflow support and issue resolution involving Radiant and Cupid environments
- Develop and maintain application documentation, testing scripts, and support materials
- Identify opportunities for process improvement and recommend system enhancements that improve user experience and operational efficiency
- Report to the Director, Epic Systems - Acute Care
Requirements
What you’ll need- Active Epic Orders Certification required
- Experience supporting Epic Orders applications within a healthcare environment
- Knowledge of clinical workflows, order management processes, and Epic application support methodologies
- Experience with Epic Cupid and/or Epic Radiant good to have but not required
- Ability to support multiple priorities and effectively manage application-related issues in a fast-paced environment
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to build effective partnerships with clinical, operational, and technical teams
- Strong organizational skills with exceptional attention to detail
- Commitment to customer service, continuous learning, and process improvement
- Availability for a rotating on-call shift
- Ability to work 9:00 AM–5:00 PM EST, Monday–Friday