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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while providing administrative support in a medical office setting. Capable of managing appointments, coordinating patient care, and maintaining compliance with licensures and memberships.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsExperience Working In EPICOrganizational SkillsDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Inclusive Collaboration SkillsAbility To Thrive In Fast-Paced EnvironmentProfessionalism And Compassion
Tools & Technologies
Shared Communication SoftwareEPIC
Industry Keywords
Medical Office SettingPatient ServiceAppointments CoordinationAuthorizations And ReimbursementsLicensures And Memberships
About the role
Key responsibilities & impact- Serve as the main administrative support for practice providers in the department
- Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
- Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication
- Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients
- Prepare memos, correspondence, reports, and presentations according to mandated formats and readability standards
- Manage authorizations and reimbursements for physician travel and meetings
- Maintain licensures and memberships for attending physicians
Requirements
What you’ll need- Experience in customer service/patient service is strongly preferred
- Strong communication skills and ability to work in a rapid, high-stakes environment
- Inclusive collaboration skills to work effectively within a multidisciplinary team
- Experience working in EPIC is a plus
- Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office setting
- Able to thrive in a fast-paced, complex environment
- Adept at handling high phone volume and stressful situations with professionalism and compassion
- Organized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframes
Benefits
Comp & perks- Hybrid schedule after training, based on departmental needs
- MSK benefits offerings