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About the role
Key responsibilities & impact- Answer assigned phone lines promptly and professionally, directing and prioritizing calls appropriately
- Manage clinical-team communication channels, prioritizing and routing messages and ensuring timely responses
- Coordinate appointments, tests, consultations, treatments, and surgeries based on clinical priority
- Provide clear instructions to patients
- Prepare memos, correspondence, reports, and presentations according to mandated formats and readability standards
- Handle authorizations and reimbursements for physician travel and meetings
- Maintain licensures and memberships for attending physicians
- Support physicians, nurses, advanced practice providers, patients, and clinical teams
- Help deliver seamless, patient-centered care and keep clinical practices running smoothly
Requirements
What you’ll need- Experience working directly with customers or patients in healthcare, hospitality, retail, or other service-focused environments
- Good verbal and written communication skills
- Good organizational skills and attention to detail
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- Ability to work effectively and inclusively as part of a multidisciplinary team
- Experience working in EPIC is a plus
- Monday–Friday availability, 9 am–5 pm
- Hybrid schedule after training, based on departmental needs