MSQ DX

Art Director

• Set the design vision and quality bar for digital experiences across client websites and applications
• Stay hands-on for key projects and pitches
• Lead and mentor designers, providing design direction, feedback, and guidance
• Build a culture of craft, feedback, and continuous learning
• Partner with Strategy on user research, stakeholder interviews, workshops, journey mapping, persona development, audits, and usability testing
• Help clients build experience roadmaps prioritized by user impact, business value, and technical feasibility
• Produce user flows and support sitemaps and content hierarchies
• Design intuitive and visually compelling interfaces
• Own design system strategy, governance, and standards across client engagements
• Create interactive prototypes to communicate concepts and validate solutions
• Establish design system documentation, governance, and best practices
• Serve as the senior design voice with internal teams and clients
• Present and defend design direction; build trusted relationships; contribute to pitches, proposals, and estimates
• Collaborate with strategists, developers, and content teams
• Lead adoption of emerging tools and AI in the design process and client experiences

Experience Design Director