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IT Support Administrator
MSS Solutions, LLC. Provide advanced support for desktops, laptops, and mobile devices across Windows, macOS, iOS, and Android .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced IT support across multiple operating systems, including Windows, macOS, iOS, and Android, while ensuring compliance with security policies and effective communication with users. Proficient in managing IT infrastructure, including network equipment, Active Directory, and endpoint protection.
Highest-signal resume keywords
3+ Years IT Support ExperienceMicrosoft 365 ProficiencyCisco Meraki ConfigurationActive Directory ManagementServiceNow Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Hardware IssuesOperating System InstallationFirmware UpgradesNetwork CablingMulti-Factor AuthenticationEndpoint Protection ManagementIT Security ProtocolsApplication ModificationTechnical Documentation MaintenanceIT Ticketing Systems
Soft Skills
Effective CommunicationAttention to DetailProblem Solving Under PressureCollaborationMultitasking
Tools & Technologies
Office 365IntuneEntra ID (Azure AD)ExchangeDUO MobileCisco MerakiMSS IT PlatformsIPS/IDS SystemsServiceNowNetwork Equipment
Certifications & Qualifications
High School DiplomaA+ CertificationMCP CertificationNetwork+ Certification
Industry Keywords
IT SupportTechnical AssistanceSecurity ComplianceUser OnboardingRemote SupportMobile AdministrationCollaboration ToolsNetwork Services MonitoringIT ProcurementPreconstruction IT Experience
Tech Stack
Tools & technologiesAndroidAzureiOSMacOSServiceNow
About the role
Key responsibilities & impact- Provide advanced support for desktops, laptops, and mobile devices across Windows, macOS, iOS, and Android
- Troubleshoot hardware, software, operating system, application, Office 365, email, and collaboration-tool issues
- Complete firmware upgrades on PCs and servers
- Install, configure, and upgrade operating systems and enterprise software
- Modify applications to meet departmental needs under applicable policies and standards
- Participate in projects and proof-of-concept initiatives
- Monitor network services and equipment proactively
- Assist with configuration and maintenance of network equipment and servers
- Support IP telephony and mobile administration
- Manage Active Directory user accounts, groups, and permissions
- Maintain security-policy compliance and access controls
- Maintain technical documentation and update knowledge-base articles
- Train and orient new employees on IT systems and software
- Educate users on software and hardware best practices
- Provide technical assistance to on-site and remote employees
- Assist users with DUO Mobile multi-factor authentication issues
- Liaise with local ISPs and third-party vendors
- Assist with procurement of IT equipment and software
- Serve as an escalation point for Level 1 support staff
- Collaborate with senior IT staff on complex issues
- Implement and maintain IT security protocols
- Conduct compliance checks and manage endpoint protection
- Monitor security alerts and incidents and mitigate threats
- Assist with monitoring IPS/IDS systems
- Perform other assigned duties
Requirements
What you’ll need- High School Diploma or equivalent certification
- 3+ years’ professional IT support experience, including Microsoft 365, Intune, Entra ID (Azure AD), and Exchange
- 3+ years’ experience working with IT ticketing systems
- Experience with ServiceNow is a plus
- 3+ years’ experience with Cisco Meraki and MDM design, configuration, and troubleshooting
- Network cabling experience, including terminating network cables into patch panels
- Onboarding and offboarding employees using MSS’s IT platforms
- A+, MCP, Network+ are a plus
- Flexibility to work varying hours
- Ability to communicate technical information to non-technical individuals effectively
- Strong attention to detail and ability to multitask
- Preconstruction IT experience is a plus
- Ability to work without supervision
- Problem solving under pressure
- Professional communication with colleagues and customers/end users
- Ability to convey information verbally and in writing and actively listen
- Ability to collaborate with others and contribute to group efforts
- Up to 40% travel to remote MSS offices as needed
- Must successfully pass a background check and drug test
- Ability to meet stated physical demands, including occasionally lifting 50 lbs.
Benefits
Comp & perks- Medical/Dental/Vision Insurance
- 401k with Employer Contributions
- PTO
- Paid Holidays
- Employee Assistance Program
- Long-term Disability
- Short-term Disability
- Flexible Spending Plan
- Health Savings Plan