Service Coordinator

MSS Solutions, LLC

. Manage all inbound phone calls for customer service, complaints, invoice clarifications, updates, and related matters .

Posted 10/16/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service management, including effective communication and coordination with diverse teams. Capable of utilizing service management software and financial accounting systems while maintaining strong organizational skills and attention to detail.

Highest-signal resume keywords

Customer Service ManagementService Management Software ProficiencyMS Office ProficiencyOrganizational SkillsKnowledge of HVAC Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Management SoftwareBasic Accounting PrinciplesMS Office (Excel, Word, PowerPoint)Attention to DetailScheduling and DispatchingContract SetupParts/Material OrderingTechnician Timesheet ReviewCustomer PO ManagementReporting

Soft Skills

Excellent Communication SkillsTeam CollaborationLeadership AbilityHigh Sense of UrgencyPositive Representation

Tools & Technologies

SharePointViewpoint VistaWennSoftKey2Act

Certifications & Qualifications

Associates Degree in Business AdministrationAssociates Degree in Accounting

Industry Keywords

Service OperationsConstruction IndustryHVAC ServiceFire & Security ServiceControls Service

About the role

Key responsibilities & impact

Manage all inbound phone calls for customer service, complaints, invoice clarifications, updates, and related matters
Serve as the service operations lead for service management software and associated field devices
Receive, create, and dispatch calls for service
Set up new customers, service sites, equipment, service calls, vendors, subcontractors, and daily schedules accurately
Attend contract turnover meetings and gather information for contract setup
Pre-plan and schedule contract service work and projects, targeting two weeks tentatively planned
Coordinate schedules and access requirements with customers
Maintain communication between technicians, team leaders, and service managers
Manage open calls, review costs, resolutions, and completion statuses, and prepare calls for daily billing
Ensure timely and accurate completion of technician paperwork
Review technician timesheets for costing and payroll purposes and provide them to Service Managers for approval
Work with customers and/or Sales to obtain customer POs
Issue POs to technicians for third-party materials
Maintain customer third-party websites according to customer requirements
Place parts/material orders and returns as required
Provide regular reporting to Service Managers
Support Service Managers and technicians
Perform other duties and responsibilities assigned by the company

Requirements

What you’ll need

Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), SharePoint, and basic Windows environment
Knowledge of basic accounting and business principles
Ability to lead and work with diverse teams
Excellent written and verbal communication skills
Ability to positively represent the company and communicate with others at varying technical levels
Ability to learn and become proficient with Service Management software and financial accounting systems within the timeframe of training period
Strong organizational skills
Ability to work as a member of the Customer Service Center Team
Excellent attention to detail and a high sense of urgency
Understanding of general service and/or construction industry
Knowledge of HVAC Service, Fire & Security Service, and Controls Service preferred
Knowledge of Viewpoint Vista/WennSoft/Key2Act a plus
Associates degree in business administration, accounting, or another related field a plus
Must successfully pass a background check & drug test
Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder
Handling/grasping documents or office equipment
Clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone
Vision sufficient to read source materials and computer screen data
Repetitive motions for computer equipment use
Lift 25 lbs. occasionally; 5-10 lbs. frequently to lift/carry/move objects, files and documents

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan
Supportive culture
Competitive compensation