Service Coordinator

MSS Solutions, LLC

. Manage all inbound phone calls for service requests, complaints, invoice clarifications, and updates .

Posted 9/21/2026full-timeCharleston • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing service requests and coordinating schedules while maintaining effective communication with customers and technicians. Possesses strong organizational skills and attention to detail, with a foundational understanding of service and construction industry principles.

Highest-signal resume keywords

MS Office ProficiencyService Management SoftwareBasic Accounting KnowledgeOrganizational SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Call ManagementInvoice ClarificationPurchase Order ProcessingField SchedulingReportingAttention to DetailBasic Windows EnvironmentFinancial Accounting SystemsHVAC Service KnowledgeConstruction Industry Understanding

Soft Skills

Excellent Communication SkillsTeam CollaborationAdaptabilityCustomer RepresentationHigh Sense of Urgency

Tools & Technologies

SharePointMicrosoft Dynamics GPWennSoftKey2Act

Certifications & Qualifications

Associate Degree in Business AdministrationAssociate Degree in Accounting

Industry Keywords

Service IndustryConstruction IndustryHVAC ServiceFire & Security ServiceControls Service

About the role

Key responsibilities & impact

Manage all inbound phone calls for service requests, complaints, invoice clarifications, and updates
Receive, create, and dispatch service calls
Adapt to schedule changes and emergency requests while keeping customers informed
Set up new service sites, equipment, service calls, purchase orders, and field schedules accurately
Pre-plan and schedule contract service work and projects two weeks in advance
Coordinate schedules and access requirements with customers
Manage open service calls by reviewing costs and field notes, entering status updates, and preparing service billing
Assist with timely and accurate completion of technician paperwork
Maintain communication with customers using customer portals and third-party websites
Maintain communication between technicians, team leads, and the service manager
Issue purchase orders to technicians for third-party materials
Maintain customer third-party websites according to customer requirements
Place parts/material orders and process returns
Provide regular reporting to the Service Manager
Support the Service Manager and technicians
Perform other duties assigned by the company

Requirements

What you’ll need

Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), SharePoint, and basic Windows environment
Knowledge of basic accounting and business principles
Ability to lead and work with diverse teams
Excellent written and verbal communication skills
Ability to positively represent the company and communicate with others at varying technical levels
Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe
Strong organizational skills
Ability to work as a member of the Customer Service Center Team
Excellent attention to detail and a high sense of urgency
Understanding of the general service and/or construction industry
Must successfully pass a background check and drug test
Ability to sit constantly, walk short distances, bend, stoop, twist, reach above and/or below shoulder, handle/grasp documents or office equipment, speak clearly and hear adequately, read source materials and computer screen data, perform repetitive computer equipment motions, lift 25 lbs. occasionally and 5–10 lbs. frequently
Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus
Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act is a plus
Associate degree in business administration, accounting, or another related field is a plus

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan
Parking is provided
Supportive culture
Competitive compensation