Service Coordinator

MSS Solutions, LLC

. Provide exceptional customer service, including managing inbound phone calls for service requests, complaints, invoice clarifications, and updates .

Posted 9/21/2026full-timeCharleston • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service management, including scheduling, communication, and coordination within the service industry. Capable of utilizing MS Office, service management software, and maintaining detailed records while supporting team operations.

Highest-signal resume keywords

Customer Service ManagementMS Office ProficiencyService Management SoftwareOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Accounting KnowledgeService Call ManagementPurchase Order IssuanceField SchedulingInvoice Clarification

Soft Skills

Attention to DetailTeam CollaborationAdaptabilityPositive RepresentationVerbal Communication

Tools & Technologies

MS OfficeSharePointMicrosoft Dynamics GPWennSoftKey2Act

Certifications & Qualifications

Associate's Degree in Business AdministrationAssociate's Degree in Accounting

Industry Keywords

Service IndustryHVAC ServiceFire & Security ServiceConstruction IndustryCustomer Service Center

About the role

Key responsibilities & impact

Provide exceptional customer service, including managing inbound phone calls for service requests, complaints, invoice clarifications, and updates
Receive, create, and dispatch service calls; adapt to schedule changes and emergency requests while keeping customers informed
Accurately set up new service sites, equipment, service calls, purchase orders, and field schedules
Pre-plan and schedule contract service work and projects with two weeks tentatively planned
Coordinate schedules and access requirements with customers
Manage open service calls daily by reviewing costs and field notes, entering status updates, and preparing service billing
Assist with timely and accurate completion of technician paperwork
Maintain clear communication with customers and use third-party customer portals
Maintain communication among technicians, team leads, and the service manager
Issue purchase orders to technicians for third-party materials
Maintain customer third-party websites according to customer requirements
Place parts/material orders and returns as required
Provide regular reporting to the service manager
Support the service manager and technicians
Perform other duties and responsibilities assigned by the company

Requirements

What you’ll need

Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), SharePoint, and basic Windows environment
Knowledge of basic accounting and business principles
Ability to lead and work with diverse teams
Excellent written and verbal communication skills
Ability to positively represent the company and communicate with others at varying technical levels
Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe
Strong organizational skills
Ability to work as a member of the Customer Service Center Team
Excellent attention to detail and a high sense of urgency
Understanding of the general service and/or construction industry
Must successfully pass a background check and drug test
Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder
Clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone
Vision sufficient to read source materials and computer screen data
Repetitive motions for computer equipment use
Ability to lift 25 lbs. occasionally and 5–10 lbs. frequently to lift/carry/move objects, files, and documents
Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus
Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act is a plus
Associate's degree in business administration, accounting, or another related field is a plus

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan
Parking is provided
Supportive culture
Competitive compensation