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MTM, Inc.

Customer Care Representative

MTM, Inc.

. Handle a variety of customer care tasks that increase in complexity as skills progress .

Posted 11/5/2026full-timeRemote • Rhode Island • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and call center experience, effectively managing high call volumes while maintaining a professional image. Proficient in navigating computer systems and ensuring a distraction-free work environment.

Highest-signal resume keywords
Call Center ExperienceCustomer Service ExperienceExcellent Navigational SkillsHigh Speed Internet AccessQuiet Home Workspace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Typing SkillsComputer Experience
Industry Keywords
Inbound CallsCustomer CareMember SupportClient InteractionFacility Communication

About the role

Key responsibilities & impact
  • Handle a variety of customer care tasks that increase in complexity as skills progress
  • Handle primarily inbound calls from Members, Clients and Facilities
  • Handle approximately 60–80 calls per day, with higher volumes on Mondays
  • Serve as the frontline representative and image of MTM Health

Requirements

What you’ll need
  • Must currently reside in Rhode Island
  • 1 year of Call Center experience
  • 6 months Customer Service experience
  • Basic typing/computer experience with excellent navigational skills
  • High speed Internet access such as Cable, DSL or Fiber
  • Minimum upload speed of 3 mbps and minimum download speed of 30 mbps
  • Use of wireless and WiFi “air cards” is prohibited
  • A quiet space within the home free of distractions including caretaking of any kind

Benefits

Comp & perks
  • Health, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401(k) Retirement Plan with Company Match
  • FSA and HSA Savings Plans
  • Wellness Program with Incentives
  • Voluntary & Ancillary Plans
  • Pay on Demand
  • Paid Time Off and Holiday Pay
  • Birthday Holiday
  • Maternity/Paternity Leave
  • Continuing Education Reimbursement Program
  • MTM Perks Discount Program
  • Career Development Programs
  • Multilingual services available 24/7, 365 days a year