MTM Inc.

Operations

• Lead and maintain a positive safety culture throughout the operation
• Partner with operations, maintenance, and leadership teams on safety initiatives and continuous improvement
• Implement and support Safety Management System (SMS) programs, plans, and initiatives
• Oversee safety incentive programs and monitor performance metrics
• Manage FTA Drug and Alcohol Management Information System (DAMIS) reporting requirements
• Serve as the location Drug Program Manager and ensure compliance with FTA and DOT regulations
• Monitor workers' compensation and insurance claims programs, supporting claim resolution and cost containment
• Lead local safety committees and support employee engagement in safety initiatives
• Deliver classroom, behind-the-wheel, and operational training programs
• Ensure new hires meet required qualifications, including background and motor vehicle screening requirements
• Maintain, review, and update safety policies, procedures, and training materials
• Investigate vehicle, passenger, employee, and workplace incidents; determine preventability, identify trends, and implement corrective training
• Support internal, client, corporate, and regulatory audits and inspections
• Develop and facilitate safety meetings and educational programs with leadership
• Provide leadership, coaching, and development to safety department personnel
• Perform additional duties as assigned

Manager, Safety & Training – Transit Operations

Dispatcher

• Assign same day and urgent trips to third party transportation providers
• Organize and route trips based on schedule and location to ensure optimal fleet performance
• Assist transportation providers and drivers with issues related to trip performance
• Document and report provider no-shows or on-time-performance issues
• Inform transportation providers of new trips
• Establish and maintain effective communication with transportation providers
• Provide feedback to leadership and Fleet Management on transportation provider performance
• Monitor on-road service provision for quality and on-time performance
• Route and schedule next-day and future trips daily for the assigned region
• Route and schedule trips to use vehicle resources efficiently and effectively to meet demand
• Communicate and escalate issues with unscheduled trips as appropriate
• Perform other duties as assigned

• Lead and maintain a positive safety culture throughout the operation
• Partner with operations, maintenance, and leadership teams to support safety initiatives and continuous improvement efforts
• Implement and support Safety Management System (SMS) programs, plans, and initiatives
• Oversee safety incentive programs and monitor performance metrics
• Manage Federal Transit Administration (FTA) Drug and Alcohol Management Information System (DAMIS) reporting requirements
• Serve as the location Drug Program Manager and ensure compliance with FTA and DOT regulations
• Monitor workers' compensation and insurance claims programs, supporting claim resolution and cost containment efforts
• Lead local safety committees and support employee engagement in safety initiatives
• Deliver classroom, behind-the-wheel, and operational training programs in accordance with contract and company requirements
• Ensure new hires meet all required qualifications, including background and motor vehicle screening requirements
• Maintain, review, and update safety policies, procedures, and training materials
• Investigate vehicle, passenger, employee, and workplace incidents, determine preventability, identify trends, and implement corrective training measures
• Support internal, client, corporate, and regulatory audits and inspections
• Collaborate with leadership to develop and facilitate safety meetings and educational programs
• Provide leadership, coaching, and development to safety department personnel
• Perform additional duties as assigned

Customer Support

• Handle inbound calls from Members, Clients and Facilities
• Serve as the frontline representative and image of MTM Health
• Handle a variety of tasks that increase in complexity as skills progress
• Expect to handle 60–80 calls a day, with higher volumes on Mondays
• Work primarily on shifts starting after 2pm CST, often including weekends

Customer Care Representative

• Lead day-to-day transit operations while ensuring compliance with contractual requirements
• Build and maintain strong client relationships and serve as the primary operational liaison
• Identify operational risks and implement effective mitigation strategies
• Analyze service performance, productivity, staffing, and operational trends
• Develop and execute operational plans to meet contract and business objectives
• Lead employee development, coaching, succession planning, and performance management initiatives
• Promote and maintain a strong safety-focused culture throughout the operation
• Ensure compliance with ADA, DOT, FTA, and company policies and procedures
• Oversee federally mandated Drug and Alcohol programs
• Monitor budget performance and identify opportunities for operational efficiencies
• Support implementation of new business start-ups, service expansions, and organizational growth initiatives
• Maintain required operational, personnel, and vehicle documentation
• Provide regular reporting and operational updates to internal leadership and clients
• Perform additional duties as assigned
• Candidates may be considered for current and future General Manager openings aligned with their experience, location preferences, and career goals

General Manager – Transit Operations

Care Coordinator

• Manage the member’s experience from completed trip intake through transportation completion
• Monitor trips, perform trip recovery and templating, solve problems, and update customer notes
• Make outbound calls to members, providers, and facilities to confirm, correct, or verify trip information
• Provide member education and ensure successful trip outcomes
• Liaise with health plan clients, members, and internal/external partners
• Provide support to client- or stakeholder-identified populations
• Confirm and verify transportation, ensure trip accuracy, and mitigate emergency trips during disasters
• Maintain an impacted member list and follow up to ensure safe, timely appointment transportation
• Document escalations, action plans, complaints, grievances, and care coordination services in intake systems
• Process escalated trips promptly to prevent complaints or member service failures
• Report unusual trip circumstances and vendor-operation inefficiencies to leadership
• Maintain working knowledge of MTM technology, portals, applications, and NEMT services
• Ensure compliance with KPIs, contract requirements, policies, procedures, training, and monthly development sessions
• Set reservations for select managed facilities and members
• Perform other duties as assigned

Manager, Safety & Training – Transit Operations

Dispatcher

Manager, Safety & Training – Transit Operations

Customer Care Representative

General Manager – Transit Operations

Regional Care Coordinator