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MTM, Inc.

Customer Care Representative

MTM, Inc.

. Handle inbound calls from Members, Clients and Facilities .

Posted 10/20/2026full-timeRemote • Minnesota • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and call center experience while effectively managing high call volumes. Proficient in navigating computer systems and maintaining a distraction-free work environment.

Highest-signal resume keywords
Call Center ExperienceCustomer Service ExperienceExcellent Navigational SkillsHigh Speed Internet AccessAbility To Handle High Call Volumes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Typing SkillsComputer Experience
Industry Keywords
Inbound CallsFrontline RepresentativeBarriers To CareCommunity Service

About the role

Key responsibilities & impact
  • Handle inbound calls from Members, Clients and Facilities
  • Handle 60–80 calls a day, with higher volumes on Mondays
  • Serve as the frontline representative and image of MTM Health
  • Perform a variety of tasks that increase in complexity as skills progress
  • Help remove barriers to care and improve lives in the communities served

Requirements

What you’ll need
  • Must currently reside in Minnesota
  • 1 year of Call Center experience
  • 6 months Customer Service experience
  • Basic typing/computer experience with excellent navigational skills
  • High speed Internet access such as Cable, DSL or Fiber, with a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps
  • Use of wireless and WiFi “air cards” is prohibited
  • A quiet space within the home free of distractions including caretaking of any kind

Benefits

Comp & perks
  • Health, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401(k) Retirement Plan with Company Match
  • FSA and HSA Savings Plans
  • Wellness Program with Incentives
  • Voluntary & Ancillary Plans
  • Pay on Demand
  • Paid Time Off and Holiday Pay
  • Birthday Holiday
  • Maternity/Paternity Leave
  • Continuing Education Reimbursement Program
  • MTM Perks Discount Program
  • Career Development Programs