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MTM, Inc.

Customer Care Representative

MTM, Inc.

. Serve as the frontline representative and image of MTM Health .

Posted 10/19/2026full-timeRemote • New Mexico • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication while managing high call volumes in a call center environment. Proficient in navigating computer systems and maintaining a distraction-free workspace to enhance productivity.

Highest-signal resume keywords
Call Center ExperienceCustomer Service ExperienceBasic Typing SkillsHigh Speed Internet AccessExcellent Navigational Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call HandlingTyping SkillsComputer NavigationCustomer InteractionProblem Solving
Soft Skills
Communication SkillsAdaptabilityAttention to Detail
Tools & Technologies
Cable InternetDSL InternetFiber Internet
Industry Keywords
Inbound CallsMember SupportClient InteractionFacility Coordination

About the role

Key responsibilities & impact
  • Serve as the frontline representative and image of MTM Health
  • Handle inbound calls from Members, Clients and Facilities
  • Handle 60–80 calls a day, with higher volumes on Mondays
  • Perform a variety of tasks that increase in complexity as skills progress

Requirements

What you’ll need
  • Must currently reside in New Mexico
  • 1 year of Call Center experience
  • 6 months Customer Service experience
  • Basic typing/computer experience with excellent navigational skills
  • High speed Internet access such as Cable, DSL or Fiber
  • Minimum upload speed of 3 mbps and minimum download speed of 30 mbps
  • Wireless and WiFi “air cards” are prohibited
  • A quiet space within the home free of distractions, including caretaking of any kind

Benefits

Comp & perks
  • Health, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401(k) Retirement Plan with Company Match
  • FSA and HSA Savings Plans
  • Wellness Program with Incentives
  • Voluntary & Ancillary Plans
  • Pay on Demand
  • Paid Time Off and Holiday Pay
  • Birthday Holiday
  • Maternity/Paternity Leave
  • Continuing Education Reimbursement Program
  • MTM Perks Discount Program
  • Career Development Programs
  • Multilingual services available 24/7, 365 days a year